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LoL packet loss?

horribad
Dabbler
Posts: 11
Registered: 21-01-2014

LoL packet loss?

Hi there.
I phoned customer support to sort out some general lag I was having while using the internet. It sorted out the ridiculous 4000ms spikes I was getting but I'm still getting spikes of 300+ms
Did a tracert to the League of Legends servers and here is the result. Any help would be appreciated.
Quote
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Rian>tracert 95.172.65.76
Tracing route to 95.172.65.76 over a maximum of 30 hops
  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    33 ms    37 ms  111 ms  lo0-central10.ptw-ag01.plus.net [195.166.128.195
]
  3    32 ms    32 ms    32 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.14
4]
  4    32 ms    33 ms    32 ms  xe-4-2-0.ptw-cr01.plus.net [212.159.0.240]
  5    37 ms    33 ms    34 ms  te-3-4.car5.London1.Level3.net [217.163.45.181]
  6    33 ms    32 ms    33 ms  ae-52-52.csw2.London1.Level3.net [4.69.139.120]
  7    32 ms    32 ms    33 ms  ae-227-3603.edge3.London1.Level3.net [4.69.166.1
54]
  8    33 ms    33 ms    33 ms  be3043.ccr22.lon01.atlas.cogentco.com [130.117.1
5.245]
  9    34 ms    33 ms    35 ms  be2315.ccr22.lon13.atlas.cogentco.com [154.54.73
.109]
10    41 ms    42 ms    41 ms  be2276.ccr22.ams03.atlas.cogentco.com [154.54.36
.58]
11    94 ms    62 ms    70 ms  be2264.mpd22.fra03.atlas.cogentco.com [154.54.6.
210]
12  191 ms  213 ms  211 ms  te2-1.ccr01.fra05.atlas.cogentco.com [130.117.2.
194]
13    49 ms    48 ms    49 ms  149.11.106.22
14  106 ms  209 ms  205 ms  border2.po2-8g-bbnet2.fra002.pnap.net [95.172.67
.66]
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.
23    *        *        *    Request timed out.
24    *        *        *    Request timed out.
25    *        *        *    Request timed out.
26    *        *        *    Request timed out.
27    *        *        *    Request timed out.
28    *        *        *    Request timed out.
29    *        *        *    Request timed out.
30    *        *        *    Request timed out.
Trace complete.
C:\Users\Rian>
16 REPLIES
Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

Re: LoL packet loss?

USA is having problems with there winter storms.  2 games I play over there have had to reroute their traffic around bad area's[warframe/Lotro], so get on to the game devs
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
horribad
Dabbler
Posts: 11
Registered: 21-01-2014

Re: LoL packet loss?

Trust me. I'd love to but this company has a penchant for not giving 100% to their EU customers. I guess I'll just have to wait it out if it's their problem.
horribad
Dabbler
Posts: 11
Registered: 21-01-2014

Re: LoL packet loss?

Any help from someone from plusnet?
horribad
Dabbler
Posts: 11
Registered: 21-01-2014

Re: LoL packet loss?

Still having problems.
horribad
Dabbler
Posts: 11
Registered: 21-01-2014

Re: LoL packet loss?

Same problems still occuring.
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: LoL packet loss?

Are you seeing any latency with any other games?  Or problems with browsing?
krs360
Grafter
Posts: 87
Registered: 27-04-2013

Re: LoL packet loss?

I play on EUW and can't say I've had any issues as of late.
Is it still happening?
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: LoL packet loss?

Same as krs360, i play it daily and not had any problems the last week or so.
horribad
Dabbler
Posts: 11
Registered: 21-01-2014

Re: LoL packet loss?

Quote from: Kelly
Are you seeing any latency with any other games?  Or problems with browsing?

Yeh actually I notice it with Star Wars: The Old Republic and Path of Exile now that I've started playing those again. I also get problems with browsing aswell.
Quote from: krs360
I play on EUW and can't say I've had any issues as of late.
Is it still happening?

Yeh, still happening unfortunately.
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: LoL packet loss?

Ok, we need to look at you connection.  More likely to be a problem with that than the gaming traffic.
horribad
Dabbler
Posts: 11
Registered: 21-01-2014

Re: LoL packet loss?

Ok. Thanks for your time. Will I need to do anything?
dick:quote
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: LoL packet loss?

Head over to raise a fault at http://faults.plus.net
horribad
Dabbler
Posts: 11
Registered: 21-01-2014

Re: LoL packet loss?

ok i filled out that form on wednesday. havent heard anything back. Path of Exile is pretty much unplayable at the moment Sad
EDIT 1st Feb: Phoned up support and they're gonna uncap my upload see if that helps. They're also looking into other possible line faults. I'll keep you updated on what fixes it so it can possibly helps others with troubleshooting,
Currently at this :s
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: LoL packet loss?

Can you please let us know if you're still having any further issues with this?
Chris Pettitt
Cloud Environments Engineer