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Keep getting unable to connect issues with Apex legends

Chris790
Newbie
Posts: 4
Registered: ‎22-02-2019

Keep getting unable to connect issues with Apex legends

First time start ups are never an issue, and I get into a game fine. However, when that game finishes - and I try to go back into the main menu I get the "unable to connect issue". I've tried forwarding ports, switching off firewalls, DMZing my PC etc to no effect. When I tethered my phone however to the PC and used the internet through that the error stopped occurring so should in theory have ruled out my PC being the issue.

 

Router is a Technicolor TG582n FTTC if that helps.

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 12,926
Thanks: 4,001
Fixes: 639
Registered: ‎21-04-2017

Re: Keep getting unable to connect issues with Apex legends

Hi there.

Do you have the broadband firewall on your account switched on?

You can check/change the settings from Here. If you do it may be worth (temporarily perhaps) switching it off and retesting.

Let us know how this goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chris790
Newbie
Posts: 4
Registered: ‎22-02-2019

Re: Keep getting unable to connect issues with Apex legends

Hi,

 

The firewall on the account is off. No effect sadly.

Plusnet Help Team
Plusnet Help Team
Posts: 12,926
Thanks: 4,001
Fixes: 639
Registered: ‎21-04-2017

Re: Keep getting unable to connect issues with Apex legends

Ah that's disappointing, do you know how long you've had this issue for and if you've ever not had it? Is the problem just localised on Apex legends or other games too? Do you also know if you have a static or dynamic IP address?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chris790
Newbie
Posts: 4
Registered: ‎22-02-2019

Re: Keep getting unable to connect issues with Apex legends

Since Apex has come out. I've had similar issues with Destiny 2 where I struggled to join friends in games - but that seem to resolve itself in the end. Not had problems with other games.

 

No idea on the dynamic/static IP I'm afraid. How would I know?

Chris790
Newbie
Posts: 4
Registered: ‎22-02-2019

Re: Keep getting unable to connect issues with Apex legends

Just checked - its dynamic.
Plusnet Help Team
Plusnet Help Team
Posts: 12,926
Thanks: 4,001
Fixes: 639
Registered: ‎21-04-2017

Re: Keep getting unable to connect issues with Apex legends

Thanks for the detail Chris.

I've done some digging and I can see your connection dropping everyday at around midnight as well as a fault on the phone line which may be causing the issues you're seeing so I've reported that to Openreach now.

We've been advised of an estimated response time of by 05/03/19 23:59:59 for an engineer to go out and investigate further. Could you let me know how it goes over the next few days please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 12,926
Thanks: 4,001
Fixes: 639
Registered: ‎21-04-2017

Re: Keep getting unable to connect issues with Apex legends

Hey @Chris790, how's your gaming on Apex legends now? Are you still seeing issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team