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Issues on Xbox One ONLY when laptop Wifi is turned on?

Gbrinkhof
Newbie
Posts: 2
Registered: 24-04-2016

Issues on Xbox One ONLY when laptop Wifi is turned on?

Normally the xbox one and it's applications run fine. But I noticed every time I have my Macbook Wifi turned on the Xbox's connection is pretty much non existent - If I'm gaming I get severe lag. If I try open the Sky app or Netflix, I get an error saying I need to connect to Xbox Live. The Macbook connection continues to work fine though.

 

It happens about 80% of the time and it's quite frustrating. Anyone have any ideas why this happens?

4 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Issues on Xbox One ONLY when laptop Wifi is turned on?

Are you using a wired or a wireless connection for the Xbox? Have to say I've not heard any others with a similar issue (but open to hearing more).

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Gbrinkhof
Newbie
Posts: 2
Registered: 24-04-2016

Re: Issues on Xbox One ONLY when laptop Wifi is turned on?

Well it seems to be working fine after I changed the channel my Wifi went through (or something like that, I'm not entirely sure what it means if I'm honest) it was on auto and I changed it to run through channel 1, so far there's no problems! Fingers crossed it carries on that way.
Community Veteran
Posts: 4,551
Thanks: 735
Fixes: 3
Registered: 06-11-2014

Re: Issues on Xbox One ONLY when laptop Wifi is turned on?

It's always better to run a games console or PC on a wired internet connection as wireless can slow things down with online gaming, not to mention, wifi can be a right PITA when something interferes with it...

St3
All Star
Posts: 2,392
Thanks: 385
Fixes: 2
Registered: 13-07-2012

Re: Issues on Xbox One ONLY when laptop Wifi is turned on?

when my nepthew comes to stay he often brings his xbox 360, i noticed on my asus router abit ago that there is an option to optomise the router for xbox so i have this enabled altho im not sure what it is actually is doing but he plays fine anyways and we have pc/laptops/ipads all going at the same time. :p

Win 10
i7 7700k
GTX 970