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Interstellar Marines

Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Interstellar Marines

Blim, that "download tcp pause.jpg" has given us a hunch as to what's going on.    Might be an exchange side thing.  Dave is going to talk to BT about this.
Kelly Dorset
Ex-Broadband Service Manager
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: Interstellar Marines

Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: Interstellar Marines

While you are at it kelly can you refer my account to the billing department so I can get the last year refunded.

At what point can I expect to see some progress or feedback? I know you guys are all enjoying xmas but I'm still paying for this while basically doing your job and finding out what the problem is.
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: Interstellar Marines

Do not leave this a month to reply again PLUSNET.
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Interstellar Marines

We're waiting on escalated contact from BT Wholesale. I'm not sure when they'll get back to us (this being Xmas and all).  Dave thinks you are encountering a hardware bug in the exchange which they've only seen a couple of times.  :((
Kelly Dorset
Ex-Broadband Service Manager
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: Interstellar Marines

Thanks for the feedback. I've found some shocking info but I'll hold back until I hear back from you guys.
Please keep me posted, even if it's to tell me you are still waiting. I still want to know whats going on.
Thanks.
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Interstellar Marines

What have you found?
Kelly Dorset
Ex-Broadband Service Manager
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: Interstellar Marines

Ok I've just been lied to again. One ticket saying I have 0 problems on my line and the other ticket saying I do.

I have been running test almost every day and from what I can tell, it has nothing at all to do with my line. Its clearly a congestion on most routs I use over the internet.

I haven't been getting these problem at 4am at all. Not 1 single error, yet in the day time I can not even hold a steady stream to some locations in the UK let alone worldwide.

This problem is the same peak time latency problem I reported 2 years ago.
Before you lie to me again, You are already told me in the past why I'm having this problem and I have loads of evidence.

You cannot supple me with a stable connection while your network is in this state. its a joke.

I want out of here, no charges or I'm going public big time with this.
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: Interstellar Marines