Interstellar Marines

[#1]

Hi,
New game, still in pre beta stages but as to a lot of new games today for me hit reg is next to nothing.
Could someone from PN please help, tell me what you need to add this game to the list.
And for now while this games new any chance of a free pro add on while this games awaits being prioritized, its just I bought this hoping to get some game play in over xmas but I spend my last breads on it
Thanks.

[#2]

Rob, I was on skype so the call got cut off, I guess you did someting to my line while you put me on holed?

[#3]

This test site reflects my problems.
After having a horrendous VoIP experience while talking to support over the phone search and run some test. Now the VoIP was only bad at my end and the support guy sed my voice was clear. The results also show a download problem and that correlates with the VoIP experience.
I ran this test more than once and found it to be worse at time and other times better but not at any point did it look ok.

[#4]

No wonder our games dont run very well. These results could indicate connection throttling and that gose against my contract with PN I believe?
EDIT:
Sorry forgot to add these test are done with a new fully updated install of windows 7 and connected directly to the modem with no router.

[#5]

Hey Blim.
I'm still convinced you have a fault somewhere.  All the indications from your account are for a high performing FTTC line, but you obviously aren't getting that.  We'll kick you back down the faults path again.

[#6]

Can you do another speed test for us?
http://speedtest.btwholesale.com

[#7]

Also, you are showing quite a few disconnections.  Is this you?  Are you swapping routers around?

[#8]

bandwidth test:
download (mbps) 61.51
upload test (mbps) 15.89
latency (ms) 19.0

Does this test show retransmissions or tcp delay?
Will this test give any insight to my problem?

"Also, you are showing quite a few disconnections.  Is this you?  Are you swapping routers around?"
Yes I was told by a PN support person to connect my PC direct to the modem so this means any reboots of the PC will disconnect my pppoe connection.

[#9]

It adds data which our tests can use.
There are a LOT of disconnections and reconnections in that graph.  Did you do it a lot?

[#10]

Yes, I've been keeping an eye on the router log since the visit from BTOR and I have not seen a disconnect that wasn't caused myself or PN.

[#11]

This many?  This is the raw data of connections and disconnections over the last 7 days:

Access Rack	Event Time	Message		Session Started	Session Ended	Session Duration
195.166.128.97	24/12/2013 09:12	 (Interim update)		23/12/2013 22:27	N/A	  10:58:2 (on going)
195.166.130.1	23/12/2013 22:27	 (User request)		23/12/2013 16:48	23/12/2013 22:27	  5:39:12
195.166.128.76	23/12/2013 16:47	 (User request)		23/12/2013 16:43	23/12/2013 16:47	  0:4:25
195.166.130.37	23/12/2013 16:42	 (Termination by server side (NAS) Modem)		23/12/2013 16:39	23/12/2013 16:42	  0:3:17
195.166.130.13	23/12/2013 16:38	 (Termination by server side (NAS) Modem)		23/12/2013 10:27	23/12/2013 16:38	  6:11:1
195.166.128.52	23/12/2013 10:26	 (User request)		23/12/2013 10:26	23/12/2013 10:26	  0:0:26
195.166.128.52	23/12/2013 10:25	 (Termination by server side (NAS) Modem)		23/12/2013 02:11	23/12/2013 10:25	  8:14:38
195.166.130.37	23/12/2013 02:09	 (User request)		22/12/2013 21:31	23/12/2013 02:09	  4:37:46
195.166.128.52	22/12/2013 21:32	 (User request)		22/12/2013 21:31	22/12/2013 21:32	  0:1:19
195.166.128.60	22/12/2013 21:13	 (Termination by server side (NAS) Modem)		22/12/2013 11:48	22/12/2013 21:13	  9:24:30
195.166.128.87	22/12/2013 11:52	 (User request)		22/12/2013 11:32	22/12/2013 11:52	  0:19:55
195.166.130.37	22/12/2013 11:32	 (User request)		22/12/2013 11:31	22/12/2013 11:32	  0:0:11
195.166.128.76	22/12/2013 11:30	 (User request)		22/12/2013 03:14	22/12/2013 11:30	  8:15:27
195.166.128.97	22/12/2013 03:14	 (User request)		22/12/2013 03:12	22/12/2013 03:14	  0:1:28
195.166.130.61	22/12/2013 03:07	 (User request)		22/12/2013 00:28	22/12/2013 03:07	  2:39:35
195.166.128.122	22/12/2013 00:26	 (Termination by server side (NAS) Modem)		21/12/2013 22:22	22/12/2013 00:26	  2:3:55
195.166.130.25	21/12/2013 22:22	 (User request)		21/12/2013 22:21	21/12/2013 22:22	  0:0:29
195.166.130.61	21/12/2013 22:21	 (User request)		21/12/2013 22:21	21/12/2013 22:21	  0:0:38
195.166.130.61	21/12/2013 22:20	 (User request)		21/12/2013 22:20	21/12/2013 22:20	  0:0:16
195.166.128.35	21/12/2013 22:20	 (User request)		21/12/2013 22:19	21/12/2013 22:20	  0:1:7
195.166.130.49	21/12/2013 22:23	 (User request)		21/12/2013 22:18	21/12/2013 22:23	  0:4:46
195.166.128.87	21/12/2013 22:17	 (Termination by server side (NAS) Modem)		21/12/2013 20:22	21/12/2013 22:17	  1:54:53
195.166.128.76	21/12/2013 20:22	 (User request)		21/12/2013 20:19	21/12/2013 20:22	  0:2:6
195.166.128.35	21/12/2013 20:19	 (Termination by server side (NAS) Modem)		21/12/2013 20:11	21/12/2013 20:19	  0:8:20
195.166.128.87	21/12/2013 20:08	 (Termination by server side (NAS) Modem)		21/12/2013 19:59	21/12/2013 20:08	  0:9:32
195.166.130.1	21/12/2013 19:57	 (Termination by server side (NAS) Modem)		21/12/2013 19:54	21/12/2013 19:57	  0:3:30
195.166.128.122	21/12/2013 19:54	 (Termination by server side (NAS) Modem)		21/12/2013 18:03	21/12/2013 19:54	  1:50:52
195.166.128.130	21/12/2013 18:03	 (User request)		21/12/2013 17:54	21/12/2013 18:03	  0:8:48
195.166.128.97	21/12/2013 17:53	 (User request)		21/12/2013 17:01	21/12/2013 17:53	  0:52:52
195.166.128.52	21/12/2013 16:59	 (User request)		21/12/2013 16:59	21/12/2013 16:59	  0:0:18
195.166.130.25	21/12/2013 16:59	 (User request)		21/12/2013 16:58	21/12/2013 16:59	  0:1:6
195.166.130.37	21/12/2013 16:54	 (User request)		21/12/2013 16:53	21/12/2013 16:54	  0:0:58
195.166.130.1	21/12/2013 16:49	 (User request)		21/12/2013 16:47	21/12/2013 16:49	  0:1:59
195.166.130.25	21/12/2013 16:44	 (User request)		21/12/2013 16:27	21/12/2013 16:44	  0:17:3
195.166.128.52	21/12/2013 16:23	 (User request)		21/12/2013 16:18	21/12/2013 16:23	  0:5:27
195.166.128.97	21/12/2013 16:17	 (User request)		21/12/2013 16:07	21/12/2013 16:17	  0:9:44
195.166.130.1	21/12/2013 16:07	 (User request)		21/12/2013 16:07	21/12/2013 16:07	  0:0:12
195.166.128.130	21/12/2013 16:04	 (Termination by server side (NAS) Modem)		21/12/2013 13:30	21/12/2013 16:04	  2:33:30
195.166.130.61	21/12/2013 13:30	 (Administrative reset)		20/12/2013 13:57	21/12/2013 13:30	  23:32:34
195.166.128.60	20/12/2013 13:57	 (User request)		20/12/2013 13:54	20/12/2013 13:57	  0:2:44
195.166.128.122	20/12/2013 13:54	 (User request)		20/12/2013 13:53	20/12/2013 13:54	  0:0:59
195.166.130.25	20/12/2013 13:53	 (User request)		20/12/2013 13:51	20/12/2013 13:53	  0:1:51
195.166.130.37	20/12/2013 13:51	 (User request)		20/12/2013 10:23	20/12/2013 13:51	  3:27:52
195.166.128.122	20/12/2013 10:25	 (Administrative reset)		16/12/2013 08:06	20/12/2013 10:25	 4 Days, 2:19:13

[#12]

If my connection was disconnecting by its self then it wouldn't be connected right now because my PC does not auto connect while it has a direct ppp link to the modem.
You may asked your self how or why so many dc, I'll list some reasons:
*Updating firmware.
*Changing setting on router. (includes so many things such as turning UPnP off or setting up DNS server)
*Hope gateway (if you look it keeps putting me on the same ones)
*Router reboot
*Changing the layout of my next work/ connecting the modem direct to my PC without the router (as requested by PN staff)
*Rebooting my PC (so many reason for doing this too like applying settings or booting into Linux.

So is that ok sir, are you happy with that? Am I allowed to asked about the errors I stated about 5 posts ago now?

[#13]

I'll just let you know I couldn't play any games last night.
World of tanks = rubber banding
Guild wars = just couldn't cast anything in the big battle, complete freeze up of skills.
Interstellar Marines = No hit detection while moving or target moving.
Planetside 2 = instagib death all the time, no warning from taking damage until its too late (instagib killed). Didn't even bother to see what hit reg was like, gave up at this point.

[#14]

Quote from: Blim

So is that ok sir, are you happy with that? Am I allowed to asked about the errors I stated about 5 posts ago now?

Just trying to make sure that the reconnections are deliberate and not another problem.  I remain convinced there is something wrong with your line.  Either than or your PC and I trust you to know that that works fine.  No one else really seems to be having the same troubles as you.

[#15]

I like gateway 195.166.128.190, look how many times that pops up. That's the gateway I have the least amount of problems on.
Also why so many "Termination by server side (NAS)"
If I find a gateway that works better for me this just happens. That accounts for most of the dc's.