International spellborn connection probs

[#1]

http://spellborn.acclaim.com/
Hi, I've been trying the above and find I have sporadic connectivity issues that my friends in the uk on different isps don't seem to suffer from.
As this is a new game, do you have to change the grading of traffic like AoC in the past?

[#2]

Can you do a wireshark capture to see if it is been profiled correctly?
Have a look here http://www.plus.net/support/broadband/troubleshooting/wireshark_video.shtml