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High Latency & Constant Disconnects from WoW

Tomo28
Newbie
Posts: 6
Registered: 20-01-2012

High Latency & Constant Disconnects from WoW

Hi,
I am having big problems with World of Warcraft with the latency reaching upwards of 6000ms followed by a disconnection from the game (not the internet). It happens literally almost instantly or after around 5 mins making the game unplayable. This has been on and off for about 2 months now but now the problem is not going away. I have done everything Blizzard tech support have asked which solved nothing and they advised me to contact my ISP. So any advice please?
I have a few pathpings and 1 tracert they asked me to do I can copy and paste those in if they are required?
Also on another issue I also keep getting (although not as frequent) disconnects from the ea servers while playing on Battlefield 3 on my PS3, at least 1 every hour. This happens on other PS3 games I have always had trouble getting into games and parties etc but BF3 is the only 1 I play online with now.
Cheers
ps. I have never had amazing internet speeds due to the distance from the exchange. The best being;
Download - 3.07 mbps
Upload - 0.33 mpbs
The average being;
Download - 2mbps
Upload - 0.18mbps
2 REPLIES
Tomo28
Newbie
Posts: 6
Registered: 20-01-2012

Re: High Latency & Constant Disconnects from WoW

I have done 3 ping tests and I was losing packets on all 3 tests
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: High Latency & Constant Disconnects from WoW

Sorry for missing this one.  WOW should be fine in theory, we'd have a lot more complaints if there was a general issue, so it's possibly more specific to you.  Those issues with the PS3 might indicate as such.
You noticed any other problems?  Disconnections, slowness etc?
Kelly Dorset
Broadband Service Manager