cancel
Showing results for 
Search instead for 
Did you mean: 

Heroes of The Storm Lag Issues

loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Heroes of The Storm Lag Issues

Hi
I play Heroes of The Storm from Blizzard and have recently been having issues with performance on their one and only EU server. Local Ping is low (40ms) but the game is stuttery and jerky while maintaining good framerate. I raised this with their customer support team on twitter who asked me to run a tracert and a pathping, both of which are below. They then claim that the packet loss in the pathping should be raised with my ISP. Anyone have any clue about this?
Thanks
===============================================================
Tracert
Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 11 ms 11 ms 14 ms lo0.10.Central10.ptw-bng02.plus.net [195.166.130.203]
3 12 ms 11 ms 11 ms irb.10.PTW-CR02.plus.net [84.93.249.2]
4 13 ms 14 ms 12 ms 195.99.126.182
5 13 ms 12 ms 12 ms 166-49-211-238.eu.bt.net [166.49.211.238]
6 12 ms 12 ms 11 ms 213.248.82.249
7 12 ms 12 ms 12 ms ldn-bb2-link.telia.net [62.115.137.194]
8 17 ms 17 ms 17 ms adm-bb4-link.telia.net [62.115.136.194]
9 19 ms 18 ms 17 ms adm-b2-link.telia.net [62.115.141.37]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Pathping
Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
0 Scotts-PC.lan [192.168.1.1]
1 dsldevice.lan [192.168.1.254]
2 lo0.10.Central10.ptw-bng02.plus.net [195.166.130.203]
3 irb.10.PTW-CR02.plus.net [84.93.249.2]
4 195.99.126.182
5 166-49-211-238.eu.bt.net [166.49.211.238]
6 213.248.82.249
7 ldn-bb2-link.telia.net [62.115.137.194]
8 adm-bb4-link.telia.net [213.155.130.84]
9 adm-b2-link.telia.net [62.115.141.23]
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Scotts-PC.lan [192.168.1.1]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.lan [192.168.1.254]
0/ 100 = 0% |
2 11ms 0/ 100 = 0% 0/ 100 = 0% lo0.10.Central10.ptw-bng02.plus.net [195.166.130.203]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% irb.10.PTW-CR02.plus.net [84.93.249.2]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% 195.99.126.182
0/ 100 = 0% |
5 15ms 0/ 100 = 0% 0/ 100 = 0% 166-49-211-238.eu.bt.net [166.49.211.238]
0/ 100 = 0% |
6 13ms 0/ 100 = 0% 0/ 100 = 0% 213.248.82.249
0/ 100 = 0% |
7 20ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb2-link.telia.net [62.115.137.194]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% adm-bb4-link.telia.net [213.155.130.84]
0/ 100 = 0% |
9 19ms 0/ 100 = 0% 0/ 100 = 0% adm-b2-link.telia.net [62.115.141.23]
Trace complete.