Frequent lag when playing online
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- Re: Frequent lag when playing online
Frequent lag when playing online
20-11-2008 10:39 AM
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i know its a recurring problem, so apologies for starting another topic about it. but...
i only play 2 online games at the moment - "isnooker" and "virtual pool 3". quite often, i have so much lag when playing these games online that they become almost unplayable. this happens usually, but not always, during peak hours (ie 6pm to 11pm for me). the usual symptom is long delays between playing shots, while you wait to get control of the game back again. but other aspects of the games are affected.
now these are hardly fast action games, so why are they so badly affected? sometimes, they run like lightning - no problem at all, but other times - not. any ideas about how i can find out whats going on, and how to fix it?
some thoughts i have had, things i have tried:-
1. web browsing does not seem to be affected while this game lag is going on.
2. i connect through a wireless router. i have tried switching from wireless to ethernet cable connection - still the same.
3. i live a long way from the exchange, and my "up to 8 meg" connection usually connects at about 3 to 4 meg. could it be a contention problem due to where i live?
5. neither of these games appear to be on the plusnet list of optimised games.
6. ping tests to isnooker during bad sessions appear to show occasional dropped packets.
i have to assume that this is an issue with my internet connection, rather than my computer/network. can anyone help please?
thanks in advance.
Re: Frequent lag when playing online
20-11-2008 10:43 AM
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Have a look here http://www.plus.net/support/broadband/troubleshooting/wireshark_video.shtml
Once you have your wireshark capture you can raise a ticket and have it looked at.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Frequent lag when playing online
20-11-2008 10:46 AM
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A wireshark capture would help us identify whether or not we were prioritising your gaming traffic properly.
I'm so going to have a look into iSnooker when I get home tonight
Re: Frequent lag when playing online
20-11-2008 11:07 AM
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how do i get these games onto the plusnet list of defined games? i think i know the port / ip details of the isnooker server, but virtual pool 3 is played via gamespy arcade - there is no server as such, its peer to peer i think?
Re: Frequent lag when playing online
20-11-2008 11:09 AM
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If you have a read of the above link, it'll tell you what details we'd need to add the definition to our list. The Wireshark captures would really help.
Re: Frequent lag when playing online
21-11-2008 8:24 AM
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ive run wireshark on isnooker, logging in to gamespy arcade (to play vp3), and actually playing a game of vp3. how do i get someone to have a look at the results for me? i have tried to interpret the results myself, but its confusing. interestingly, i tried logging isnooker 3 or 4 times. on 2 occasions i could see some 0xa0 packets, but other times they seemed to be marked as 0x80 or 0x40. to be honest, im not sure whether i was looking at the right packets at all.
yesterday was a typical evening. games working fine when i tried at about 6pm. at 9pm running like treacle, and just about playable at 11pm. (i wasnt on them all that time of course 😉
thanks.
Re: Frequent lag when playing online
21-11-2008 8:45 AM
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Raise a ticked through the member centre and add your trace to it to help them identify the traffic.
Link on looking at the wireshark log here:
http://www.plus.net/support/broadband/troubleshooting/wireshark.shtml#analysing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Frequent lag when playing online
21-11-2008 9:20 AM
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Raise a ticket please and our Network guys will look at your wireshark capture and then assign the game traffic accordingly if it isn't being done so already.
Re: Frequent lag when playing online
21-11-2008 9:56 AM
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one thing i'm not sure about though - virtual pool 3 is accessed via "gamespy arcade", where players meet up before creating/joining a game. but there is no server for the game, i assume it is played on a peer to peer basis (if thats the correct terminology). does gamespy arcade traffic need to be optimised too? i did a wireshark capture of logging in to gamespy, but wasnt able to attach this to the help ticket as well as the vp3 capture.
cheers.
Re: Frequent lag when playing online
26-11-2008 9:44 AM
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the current state of my tickets is "[Internal] Please review port request." i'm not sure what this means, or if i am supposed to be doing something. the tickets will be closed after 14 days i believe, so is that within the usual timescale for this kind of request?
Re: Frequent lag when playing online
26-11-2008 10:27 AM
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I have asked for this to be looked at today, your ticket will be updated at the same time, HTH
cp:quote
Re: Frequent lag when playing online
26-11-2008 10:40 AM
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Just an FYI - Internal tickets don't close. They'll only close after 14 days if they have been passed back to you.
Re: Frequent lag when playing online
27-11-2008 9:19 AM
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Re: Frequent lag when playing online
27-11-2008 11:20 AM
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one of my game requests has been accepted now, so thanks for that guys. i'm sure the other one will be following shortly.
Re: Frequent lag when playing online
27-11-2008 11:41 AM
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The link below will tell you a rough guide of what to set your rWin as. It varies depending on your sync speed.
http://www.plus.net/support/broadband/troubleshooting/rwin_guide.shtml
If you need any help working uit out, tell me what speed you're connected at and I'll work it out for you
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