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Couldn't play any games online, upgraded to pro but still no different

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Couldn't play any games online, upgraded to pro but still no different

‎03-06-2010 3:23 PM

Raising a request for Max Premium goes in to a non-monitored pool that is looked at not very often (I think I've seen 7 to 10 days quoted in the past). What usually happens is that one of the Comms team spots a post in here and goes to check the pool. There's a possibility it hasn't been ordered yet - once it has it usually happens overnight.
Edit: I've just given someone a nudge.
jelv (a.k.a Spoon Whittler)
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adam1
Dabbler
Posts: 14
Registered: ‎01-03-2010

Re: Couldn't play any games online, upgraded to pro but still no different

‎03-06-2010 6:02 PM

Just had a response an it's going through, thanks very much for you help. I have to say the customer support has been great so far, if only I could say the same about the  BT!!
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