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Constant disconnects with Technicolor TG582n. HELP!

Trontium
Newbie
Posts: 3
Registered: 12-03-2015

Constant disconnects with Technicolor TG582n. HELP!

Hi folks. Please bear with me as I'm a newb at this.
So I have the above router connected via ethernet to my ps4. This should provide a pretty consistent service, or so I thought. After getting kicked off of party chat and Destiny for the billionth time I decided to try turning game mode on in router. Same issues. Assigned ps4 a static IP. Same issues. Forwarded ports for ps4 provided by portforward.com. STILL the same.
I tested our connection and pingtest.net gave it a C. Then a D.
Streaming works fine wirelessley. So why won't an ethernet connected ps4 with open ports and a static ip let me get through ONE game of Destiny MP?
Please help if you can...
7 REPLIES
Moderator
Moderator
Posts: 25,686
Thanks: 1,079
Fixes: 46
Registered: 14-04-2007

Re: Constant disconnects with Technicolor TG582n. HELP!

Moved to Gaming to enlist the help of the gaming community here.
Customer and Forum Moderator.
Product of the Tyrell Corporation
I see dead Parsnips.
Mathias
Grafter
Posts: 242
Registered: 21-08-2008

Re: Constant disconnects with Technicolor TG582n. HELP!

IMO the router is crap for gaming.
Final things to try:
Get plusnet to do a fault check on your line
2 put ps4 in dmz since it is crap at port forwarding.
If that doesn't work then get a new router as it's likely to be at fault.
Trontium
Newbie
Posts: 3
Registered: 12-03-2015

Re: Constant disconnects with Technicolor TG582n. HELP!

Thanks for the reply. How exactly do I put the PS4 in the DMZ?
Mathias
Grafter
Posts: 242
Registered: 21-08-2008

Re: Constant disconnects with Technicolor TG582n. HELP!

Try the search forum method. It's been asked and answered enough times
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

Re: Constant disconnects with Technicolor TG582n. HELP!

Your line isn't dropping a lot that we can see anyway

Your line itself looks as good as it's going to get on ADSL (there's no 21CN available for you)
Upstream  Downstream
Loop Loss:  6     11
Speed:  448     8128
Quote
I tested our connection and pingtest.net gave it a C. Then a D.

That's odd. What ping results do you get if you open a command prompt and try pinging bbc.co.uk or similar.
It's worth noting that Fibre is available for you too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Mathias
Grafter
Posts: 242
Registered: 21-08-2008

Re: Constant disconnects with Technicolor TG582n. HELP!

your upstream looks capped. That won't help. Ask PN to uncap it for you.
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

Re: Constant disconnects with Technicolor TG582n. HELP!

@Mathias
Unfortunately the only option on a 20CN circuit is Max Premium, that costs and additional £7.83 per month.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team