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Choke on all steam games since switched to PlusNet Unlimited

dougieskins
Dabbler
Posts: 23
Registered: 27-03-2009

Choke on all steam games since switched to PlusNet Unlimited

I've recently switched from the PlusNet Value to the unlimited service, and on all steam games (like counter-strike:source, day of defeat source, left 4 dead) I am getting an absolutely HUGE amount of choke, making them completely unplayable, which I didn't get AT ALL before.
This is very strange seeing as
Quote
Plusnet Value is ideal for web surfing and email. It is not suitable for frequent gaming, binary USENET, Peer-to-Peer, VPN, FTP or lots of music and video downloads.

yet,
Quote
Plusnet Unlimited is designed for serious Internet users and is ideal for all Internet activities.
.
I have raised a ticket on the website which was absolutely USELESS, not only does it take ages, they said there was nothing wrong according to the wireshark capture I did. To be fair, my ping is fine, although a little higher than before, but it is just the huge choke thats the problem.
Please can someone help me, its driving me insane!
28 REPLIES
Moderator
Moderator
Posts: 17,200
Thanks: 887
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Registered: 11-01-2008

Re: Choke on all steam games since switched to PlusNet Unlimited

Try doing a wireshark capture to make sure it is been prioritized correctly.
Is your connection ok for browsing etc?
Will Moderate For Thanks
dougieskins
Dabbler
Posts: 23
Registered: 27-03-2009

Re: Choke on all steam games since switched to PlusNet Unlimited

Re-read what I said, I've already done a wireshark capture and according to the network team it is being prioritised correctly. Browser speeds/ download speeds and everything else are absolutely fine (well as fine as you can get when you only get 1.5mbps from a possible 8 Sad..).
Moderator
Moderator
Posts: 17,200
Thanks: 887
Fixes: 101
Registered: 11-01-2008

Re: Choke on all steam games since switched to PlusNet Unlimited

Oops, sorry about that..
Does your exchange so any issues here http://usertools.plus.net/exchanges/
Have you ever had interleaving switched off?
What are your line stats?
Will Moderate For Thanks
dougieskins
Dabbler
Posts: 23
Registered: 27-03-2009

Re: Choke on all steam games since switched to PlusNet Unlimited

Nope my exchange, which is Frensham, has absolutely no problems.
Sorry I am an absolute nub, what is interleaving? And how do I get my line stats?
Community Veteran
Posts: 38,213
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Registered: 15-06-2007

Re: Choke on all steam games since switched to PlusNet Unlimited

scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Choke on all steam games since switched to PlusNet Unlimited

and this for interleaving info. for gaming you realy want to be on fastpath (interleaving off)
http://www.kitz.co.uk/adsl/interleaving.htm
dougieskins
Dabbler
Posts: 23
Registered: 27-03-2009

Re: Choke on all steam games since switched to PlusNet Unlimited

Thanks.
These are my line stats:

As for the interleaving, how do I tell if it is on or off?
I doubt it will be on because I have never requested it.
dougieskins
Dabbler
Posts: 23
Registered: 27-03-2009

Re: Choke on all steam games since switched to PlusNet Unlimited

Please don't give up on me yet, i've been trying to sort this out for weeks!
Euge
Grafter
Posts: 502
Registered: 11-10-2007

Re: Choke on all steam games since switched to PlusNet Unlimited

Interleaving is, in most cases, set to on automatically. It's there to stabalise your line and is provided by BT. Turning on fast path is requested via plusnet and then onto BT.
See here for the interleaving off option. Go to the bottom of the page titled interleaving and use the help assisstant highlighted.
Im not sure about other people's routers, it probably varies, but go to the address of your router which is usually 192.168.1.1 via your internet explorer. But can be 192.168.1.0 I believe.

For instance I can get this info
Line Mode G.DMT   Line State Show Time  
Latency Type Fast  Line Up Time 00:13:27:29 
Line Coding Trellis On  Line Up Count 1 
 
Statistics Downstream Upstream 
Line Rate 5024 Kbps 448 Kbps 
Noise Margin 8.3 dB 20.0 dB 
Line Attenuation 47.0 dB 24.5 dB 
Output Power 19.8 dBm 11.8 dBm

Latency is type fast which means fast path, but in your case it might say interleaved.
Community Veteran
Posts: 38,213
Thanks: 909
Fixes: 54
Registered: 15-06-2007

Re: Choke on all steam games since switched to PlusNet Unlimited

Can you do a tracert to plus.net
You need to open a DOS window - and then type tracert plus.net
Euge
Grafter
Posts: 502
Registered: 11-10-2007

Re: Choke on all steam games since switched to PlusNet Unlimited

Quote
You need to open a DOS window

And just in case you don't know, you can do that by going into start ---> run and typing cmd and press enter  Smiley
dougieskins
Dabbler
Posts: 23
Registered: 27-03-2009

Re: Choke on all steam games since switched to PlusNet Unlimited

Ha ha kk thanks. So I've done this but no idea what the results mean:

Euge
Grafter
Posts: 502
Registered: 11-10-2007

Re: Choke on all steam games since switched to PlusNet Unlimited

whats it says is that you could do with getting those pings down a bit. Those are the kind of numbers I was getting with interleaving and now without it those figures are between 17 and 30ms
Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.
C:\Documents and Settings\Administrator>tracert plus.net
Tracing route to plus.net [212.159.8.2]
over a maximum of 30 hops:
  1    1 ms    1 ms    2 ms  voyager.home [192.168.1.1]
  2    52 ms    20 ms    18 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
  3    17 ms    16 ms    17 ms  ge0-0-0-303.ptn-gw01.plus.net [84.92.3.9]
  4    18 ms    18 ms    18 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
  5    26 ms    25 ms    25 ms  pos1-0.pih-cr1.plus.net [195.166.129.250]
  6    26 ms    26 ms    26 ms  vlan7.pih-gw3.plus.net [212.159.0.26]
  7    26 ms    24 ms    26 ms  if25.pih-lb04.plus.net [212.159.0.18]
  8    26 ms    25 ms    26 ms  www.plus.net [212.159.8.2]
Trace complete.
C:\Documents and Settings\Administrator>tracert plus.net
Tracing route to plus.net [212.159.8.2]
over a maximum of 30 hops:
  1    1 ms    1 ms    1 ms  voyager.home [192.168.1.1]
  2    17 ms    17 ms    18 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
  3    20 ms    20 ms    18 ms  ge0-0-0-303.ptn-gw01.plus.net [84.92.3.9]
  4    19 ms    19 ms    17 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
  5    26 ms    26 ms    27 ms  pos1-0.pih-cr1.plus.net [195.166.129.250]
  6    25 ms    26 ms    27 ms  vlan7.pih-gw3.plus.net [212.159.0.26]
  7    26 ms    25 ms    26 ms  if25.pih-lb04.plus.net [212.159.0.18]
  8    27 ms    29 ms    30 ms  www.plus.net [212.159.8.2]
Trace complete.
C:\Documents and Settings\Administrator>

the 52 was a blip  Grin
dougieskins
Dabbler
Posts: 23
Registered: 27-03-2009

Re: Choke on all steam games since switched to PlusNet Unlimited

Right, so shall I request for plus net to turn interleaving off then? And thank you very much Euge you have been, by far, the most help I've gotten from anyone, including the plus net customer service and network team!