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Any reason why my gaming traffic gets deprioritised?

breakat
Grafter
Posts: 35
Registered: 19-10-2009

Any reason why my gaming traffic gets deprioritised?

Hi,
My gaming traffic to world of warcraft keeps getting put on 0x80 and im wondering if there is a reason for it? I'll put a ticket in (3 now), and include the wireshark capture. Next evening it's fine for an hour or so but then get's put back on 0x80.
It's annoying as i hate to play it on that level of ping (in fact i dont), but by the time it's sorted and ive checked it it's the following evening, so keeping my traffic on platinum would be great.
Any ideas? 
10 REPLIES
KaotiK
Grafter
Posts: 335
Registered: 20-04-2009

Re: Any reason why my gaming traffic gets deprioritised?

Mines the same, but isnt it due to the problems plusnet are ahving atm? not sure
Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

Re: Any reason why my gaming traffic gets deprioritised?

It takes more than a day for them to fix any traffic in the wrong queue, e.g. report it on A Monday and expect it fixed by the following Monday as they do job lots.  So give them a week and then follow up with a reminder.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re:Any reason why my gaming traffic gets deprioritised?

There's always likely to be some UDP traffic in Gold. Most of the time you won't notice this (as the difference between Titanium and Gold is not so noticeable).
Worth keeping the ticket open and adding the captures though, as they will help us improve the gaming experience across the board.
breakat
Grafter
Posts: 35
Registered: 19-10-2009

Re: Any reason why my gaming traffic gets deprioritised?

I see. Well, without wishing to sound argumentative there's a huge difference between gold and platinum on my line. Platinum <100 ms, gold >300 ms. I just checked it now and it's gone back to platinum, here's to hoping it stays that way if i play tonight  Wink
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Any reason why my gaming traffic gets deprioritised?

gaming is titanium Wink
breakat
Grafter
Posts: 35
Registered: 19-10-2009

Re: Any reason why my gaming traffic gets deprioritised?

My bad, i meant titanium... too many shinies confusing me  Roll eyes
Acoden
Newbie
Posts: 8
Registered: 19-11-2009

Re: Any reason why my gaming traffic gets deprioritised?

Hi
Is there a thread that shows how you can get this traffic information in the first place?
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Any reason why my gaming traffic gets deprioritised?

Community Veteran
Posts: 38,207
Thanks: 898
Fixes: 54
Registered: 15-06-2007

Re: Any reason why my gaming traffic gets deprioritised?

Alternativelly use this tool which is easier to follow as long as you remember  that the 0x00 classification is upstream traffic http://forums.thinkbroadband.com/plusnet/f/3741777-how-much-traffic-on-each-queue-find-out.html
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re:Any reason why my gaming traffic gets deprioritised?

Hi,
As others have said, wireshark is the best indicator (the TBB application looks good, but is a beta remember Wink).
@breakat, we've had some network issues lately, which no doubt you're aware of, this would make the difference between Titanium and Gold more evident. Ordinarily you shouldn't notice this.