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problems tonight? 12.20am Internet went down

FIXED
Gus
Aspiring Pro
Posts: 3,240
Thanks: 34
Fixes: 3
Registered: ‎31-07-2007

problems tonight? 12.20am Internet went down

Restarted hub2, phone reported a connection on restart yet no Internet, using non default dns Google and opendns iirc
FTTP 500 regrade from Tues 28th November
4 REPLIES 4
Aimeep
Grafter
Posts: 85
Registered: ‎21-01-2024

Re: problems tonight? 12.20am Internet went down

I've not had broadband or wi fi either for three days and Plusnet don't know what the issues are .
Mine went down three days ago at around 7.30pm.
It has affected router so cannot log in . Generally without being disrespectful agents are not help in the phone and they are the technical team so if they don't know then how are we supposed to?
The only think to do is constantly ring and request that if they can't figure it then you be directed to someone who can .
What amazes me is why do they employ people who have zero or extremely poor technical knowledge and call them the technical team ?
Bewildering!
jab1
Legend
Posts: 19,191
Thanks: 6,306
Fixes: 290
Registered: ‎24-02-2012

Re: problems tonight? 12.20am Internet went down

Fix

@Gus Are you back up now?

@Aimeep The people you start talking to are NOT the 'Technical Team' - they are first-line support agents and do not have technical training - they usually work from a script/set of instructions.

John
Gus
Aspiring Pro
Posts: 3,240
Thanks: 34
Fixes: 3
Registered: ‎31-07-2007

Re: problems tonight? 12.20am Internet went down

yes took an hour, guessing unannounced BT work

FTTP 500 regrade from Tues 28th November
jab1
Legend
Posts: 19,191
Thanks: 6,306
Fixes: 290
Registered: ‎24-02-2012

Re: problems tonight? 12.20am Internet went down

Clad you got back.👍

John