line fault AGAIN

[#1]

Morning. Ah that's good to see, fingers crossed the engineer's efforts have fixed your service for you once and for all.

I've added a reply to the ticket 222498336 with an offer for a gesture of goodwill.

Once you've responded to that, feel free to get back to me here and I'll make sure we pick it up as soon as we can.

[#2]

I have answered the question about the goodwill gesture

[#3]

Awesome. Cheers.

I've updated the ticket and I've dropped you an e-mail.

If you have further issues or there's anything else you need help with, feel free to get back to me and I'll be happy to help.