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fttp keeps dropping

hondaman750
Dabbler
Posts: 17
Registered: ‎30-10-2017

fttp keeps dropping

I have had fiber broadband for a while now but for the last couple of days the connection regularly keeps dropping for a minute or two.Any idea what is causing this,and can someone look into it?

7 REPLIES 7
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: fttp keeps dropping

Sorry to hear you're having issues.

We can see the connection has been dropping but we can't see any cause for this.

It may be worth monitoring it

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
hondaman750
Dabbler
Posts: 17
Registered: ‎30-10-2017

Re: fttp keeps dropping

can you let me know if there is anything i can do

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,293
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Registered: ‎21-04-2017

Re: fttp keeps dropping

Do you see more drops than indicated below?

If you don't are your devices connecting over WiFi or using a wired connection?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
hondaman750
Dabbler
Posts: 17
Registered: ‎30-10-2017

Re: fttp keeps dropping

yes i'm sure there have been a couple today, that i have noticed.

and i,m using a wired connection

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
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Registered: ‎21-04-2017

Re: fttp keeps dropping

Do you notice the light on the front of the router change colour when the connection drops?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
hondaman750
Dabbler
Posts: 17
Registered: ‎30-10-2017

Re: fttp keeps dropping

to be honest i did not look,next time i'll see what happens on the router 

update- just dropped out again but no change on router

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,293
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Registered: ‎21-04-2017

Re: fttp keeps dropping

Sounds like the problem may be a bit closer to home, if your router doesn't drop the connection.

Is your computer wired directly to your router using an ethernet cable or going via a powerline adapter?

Do you experience the same problems using a different device?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet