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fibre to premises

nicholls1265
Newbie
Posts: 4
Registered: ‎22-09-2015

fibre to premises

hi im from stainsacre, nr Whitby, I am looking forward to having fibre to premises as I have a family of two and need speed for internet, xbox and ps4, Netflix etc,, please contact me as soon as possible..

plusnet been great and far phone and internet providers.
adie:green removed personal email address and needless poll.
11 REPLIES 11
AndyH
Grafter
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: fibre to premises

Have you signed up for the trial?
Can you get FTTP? (you can check if you put your phone number in here - https://www.dslchecker.bt.com/)
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: fibre to premises

i think it takes time ive been waiting 5 days now for a responce to my ticket... they said it could take upto 15 hours or more but theres no real time scale with it being a trial so im just hanging in there for now too see what comes of it.
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: fibre to premises

@nicholls1265 - Are you ok to raise a ticket at trials.plus.net? Read through the details, and we'll get an order placed in due course.
@St3 - It's more than two weeks at the moment. We just don't have the resource (myself and HarryB were 50% of it when we were in provisioning).
From the signup page:
Quote
Please note that it may take 1-2 weeks to reply to your ticket.

I'm going to get the tickets from this forum picked up today.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: fibre to premises

good lad your the bestest  Tongue
nicholls1265
Newbie
Posts: 4
Registered: ‎22-09-2015

Re: New Trials - BT FTTP Alternative

Hi  it would be great to have a trail as im looking to increase by broard band as my speed is 1.2 to 2.2 and it dosnt work when two xbox , ps4, and laptop,
its only bt at moment doing fttp in stainsare, nr Whitby, got to look at increasing before Christmas,,
nicholls1265
Newbie
Posts: 4
Registered: ‎22-09-2015

Re: fibre to premises

Hi I would love to have a trail to sort out the internet and hopefully have a few to join plusnet too..
RobPN
Hero
Posts: 4,890
Thanks: 2,472
Fixes: 13
Registered: ‎17-05-2013

Re: fibre to premises

Quote from: nicholls1265
Hi I would love to have a trail ...

Did you follow the advice given by AndyH at Reply #1 of this thread. above?
You can't go on the PN FTTP trial unless the checker says you  can get FTTP.
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: fibre to premises

To speed things up, OP can get it. He just needs to raise a ticket on the link in my last comment.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
nicholls1265
Newbie
Posts: 4
Registered: ‎22-09-2015

Re: fibre to premises

hi.. Raised a ticket as you say,, waiting for a reply, hope done correctly.. hoping and praying all ok.. Paul.
wheelerm
Newbie
Posts: 1
Registered: ‎29-09-2015

Re: fibre to premises

Hi, is FTTP trial available in the Croxley Green area (Rickmansworth Exchange), I have checked with the BT BROADBAND AVAILABILITY CHECKER and it states it is available.
pjmarsh
Superuser
Superuser
Posts: 3,845
Thanks: 1,459
Fixes: 18
Registered: ‎06-04-2007

Re: fibre to premises

That states "FTTP on Demand" which is different.  I don't think it is actually available now, but when it was it was extremely expensive.  The installation charge was a lump sum (£750 I think) plus an amount dependant on distance, which I think is in the thousands of pounds.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.