Worst call to customer services possible - and then only pointed to here
Hi 
I'm really sorry about the experiences and responses you have been given in regards to this, I do currently see you are on an FTTC package with us and that should be more than adequate for online gaming(I do a lot of this myself as do many other staff and customers alike), unfortunately at present FTTP is not available for your address and most likely won't be for a while due to FTTC being an available service.
I have spoken to the agent who advised you to post here and updated him on how to check for things such as FTTP to avoid confusion in future, for reference you can apply for current trials at trials.plus.net, however as FTTP is not currently available to order we would be unable to provide that service to you, even on a trial basis.
I'd suggest speaking to our technical support team once more to see if they can find any issues with your connection or router that may cause those disconnects from games, I'd recommend looking at it from a general connection point of view than just the gaming console, are you having issues on any other devices etc?
Out of curiosity though, are you using the supplied router or one of your own and how many devices are currently connected to it?
I'm really sorry about the experiences and responses you have been given in regards to this, I do currently see you are on an FTTC package with us and that should be more than adequate for online gaming(I do a lot of this myself as do many other staff and customers alike), unfortunately at present FTTP is not available for your address and most likely won't be for a while due to FTTC being an available service.
I have spoken to the agent who advised you to post here and updated him on how to check for things such as FTTP to avoid confusion in future, for reference you can apply for current trials at trials.plus.net, however as FTTP is not currently available to order we would be unable to provide that service to you, even on a trial basis.
I'd suggest speaking to our technical support team once more to see if they can find any issues with your connection or router that may cause those disconnects from games, I'd recommend looking at it from a general connection point of view than just the gaming console, are you having issues on any other devices etc?
Out of curiosity though, are you using the supplied router or one of your own and how many devices are currently connected to it?
Hi Paul,
First and foremost thanks for the swift reply.
I have currently a linksys wrt54gs connected running DD-WRT - I connected that yesterday because I thought i'd give it a try.
My setup is this router-homeplug-homeplug-xbox.
I gave up on the technicolour router - I messed about with intrusion detection opening ports mtu settings (DMZ / UpNp first of course) before giving up, it gave me the same issues.
I really don't want to look at it at a general perspective - everything else works - my PC's connection is solid (tested with ping /t + with ping software)
I'm going to attach a link to the Azure Xbox servers (https://www.microsoft.com/en-us/download/details.aspx?id=41653) - something posted on the Halo Waypoint forums as these are the ones I connect to when playing - Using the azurespeed.com website I see a large variance in ping times to all servers - I tested this at my brothers house (virgin media internet) and his graph didnt show as much variance.
Reason for me possibly leaving plusnet is that I have tried the game at my brothers house (virgin media again) and it worked flawlessly. Non of my xbox live friends (with Sky / BT / Virgin media) are having any issues at all with their game.
What do you suggest I try next?
Do you get the same issues if the X-box is connected directly to the router and not via the homeplugs?
Sorry about the delay in replying again Kamran, we got a little busy for a moment
I've asked someone in our tech team to do some general checks on your account and connection as that's a little bit outside of my knowledge on technical subjects(I can tell you a ton about virtualization, windows server and radius, but issues like this are unfortunately something I'm not as confident on)
It is quite odd that this only affects your xbox connection, which is why our tech team will have referred you to xbox support, once I get something back from my colleague I'll pop back in here
I've asked someone in our tech team to do some general checks on your account and connection as that's a little bit outside of my knowledge on technical subjects(I can tell you a ton about virtualization, windows server and radius, but issues like this are unfortunately something I'm not as confident on)
It is quite odd that this only affects your xbox connection, which is why our tech team will have referred you to xbox support, once I get something back from my colleague I'll pop back in here
Standard pings are very small packets. Does the ping on the xbox have the option to specify the packet size like you can on windows?
That might tell a different story.
C:\Users\John>ping -l 1200 ntp.plus.net
Pinging ntp.plus.net [212.159.6.10] with 1200 bytes of data:
Reply from 212.159.6.10: bytes=1200 time=12ms TTL=60
Reply from 212.159.6.10: bytes=1200 time=11ms TTL=60
Reply from 212.159.6.10: bytes=1200 time=11ms TTL=60
Reply from 212.159.6.10: bytes=1200 time=11ms TTL=60
Ping statistics for 212.159.6.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms
That might tell a different story.