WiFi Dropouts and slow down

[#1]

Hi. Just done another analysis. Results attached.

[#2]

Hi. I've just done another analysis test too. Results attached.

[#3]

@ijb59 You haven't said (I don't think), but do you have a laptop/desktop computer? Phones/tablets are great, but they have some limitations in situations such as this.

[#4]

I do have an old laptop, not brilliant or by no means up to date, but it works. I only use it occasionally. I did use it to do the speed tests, wired in to the router. I tried using it last night to do other things via the WiFi, but gave up and tethered it to my phone's 4G.

[#5]

OK, thanks. What operating system does it have? I'm just wondering if you could create a direct PPOE connection to the ONT to rule in/out a fault in the Openreach infrastructure?

[#6]

The TalkTalk SSID on channel 4 is most decidedly unhelpful - it clashes over both the channel 1 and channel 6 signal windows, in an anti-social manner.

It was not shown in the screen shot showing channel interference (it must have switched on whilst grabbing the screens), but you might note that the channel width "Y" is not symmetrical on the left, which I noted was a characteristic of using channel 1.  SSIDs come and go, so keep an eye on what's around hour by hour, especially when you have issues.

If this were my set up, I would be changing the router settings from smart channel to one's of my choice under my control.  FWIW my printer drops off the network if there is a SSID channel hop, requiring a kick in the teeth to force a reconnection.

[#7]

It's Windows 8.1, like I said, old lol.

[#8]

Not as old as my W7  machine.

Maybe try a PPOE connection, to, as I said, rule in or out an Openreach infrastructure issue over your speed  problem.

[#9]

@ijb59 

What is this Windows 8.1, PC, does it have a 1Gb ethernet port?

If it's only 10/100Mb you won't be able to do an accurate test, the connection speed as it will not pass 100Mb., depending on the network interface spec it may not reach 100Mb on a speed test.

The Netflix app has a speed test, have you tried that?

Should be found under >Apps Settings >Internet speed test; Make sure you select More Information as that also includes the upload speed

Are you using the new routers SSID? You should have done even though it means some extra device setting up.

You could try the old Hub for a comparison speed test, but I would perform a full factory reset first.

Full factory reset - using a paper clip / sim car removal tool, push into the Factory reset hole found above the power socket. Hold the button in until the light goes green.

On the Hubs >Home >Advanced settings >Broadband page do you see

Connection status: Connected
Downstream: 1000Mbps
Upstream:1000Mbps

What is your data usage
Data usage: n.n MB Uploaded / n.n MB Downloaded

This will indicate if your upload/download is high.

[#10]

@Dan_the_Van The Ethernet port speed question did occur to me later, given the apparent age of the machine - I should have come back and asked that.

[#11]

Thank you for your reply. You do have to understand I only have a very limited knowledge of IT, but I will try to answer your questions.

The laptop is the only laptop I have for use. Someone here asked if I had one to use to do the test. I have no idea what ethernet port it has.

I can't use the Netflix App to do a speed test. As previously stated, the Netflix App won't open. It gives a network error message.

I'm afraid I don't know what an SSID is or how to set one.

The old Hub has been sent back to Plusnet, as they requested me to do so.

The Connection Status, Downstream and Upstream are all showing what you are saying they should.

The Data Usage on the hub is showing 126.7mb Upload 278.3mb Download, Connection Time 1 day 12hrs

I think I'm getting to the stage where I'm just going to have to leave this to Plusnet/Openreach to sort out as a lot of the things being suggested/asked are way above my knowledge and skills.

All I can say is I've had a perfect connections and speeds for the last 9 months. Nothing has been changed on any of my connected devices or the Hub since the connection was made. Sometimes during the last two weeks, ny connection has become unstable to the point of it dropping to nothing or having speeds which are unusable. This has coincidentally happened when OpenReach have been working on the two poles nearest my house, one of which my connection comes from.

Thank you to everyone in here that has tried to help.

Ian

[#12]

It sounds to me that this topic is in urgent need of some Plusnet staff involvement. I don't quite understand the internal issues @ijb59 is suffering, but maybe one of the SU's can point the Help Team this way?

[#13]

@ijb59 A further thought while we are waiting - could you download the Ookla app to one of your mobile devices and see what speed you get whilst connected wirelessly to your PN connection?

[#14]

There is no clarity here what the issue is; Plusnet are only going to be able to help with an issue their side of the ONT.

@ijb59 

No one has mentioned setting up a SSID - which is the wifi network / name presented by a WiFi Access Point, such being any device which offers a WiFi point of connection.

The best thing you can do at the moment is to rerun the spectrum analyser when you experience the issue you are trying to address.

[#15]

Thank you. Plusnet have said that there is no issue with any of the equipment their side and have passed the problem to Openreach so I suppose it's just wait.

If you look at Dan_the_Vans last reply, one of his points was "Are you using the new routers SSID? You should have done even though it means some extra device setting up." This is why I mentioned SSID.