WiFi Dropouts and slow down

[#1]

Hi Townman. I definitely have no other network devices. All I have is the Plusnet Hub 2. I have had a look at inSIDDer and I can't find an Android App for it? I can't download anything on my laptop because it can't open any websites using the Hub. If there's an Android alternative, I can download that over 4G?

[#2]

Which web browser are your using?

Which AV product ae you using?

Can you tether the laptop to the phone to do the download?

There are a lot of products for android: search google for "android wifi spectrum analyser" - I would not know where to start with them, not being a user of that environment.

[#3]

For android look for wifi analyser

Can you check the hub is using your correct broadband username

Home >Advanced settings > Broadband >Internet 

The lower download speed could be caused by a 2.4ghz connection, the upload speed is correct for you product.

[#4]

The Hub is using the correct username. I'll look for an analyzer. I'm afraid I'm not sure about 2.4 or 5 connections. I did note that they are both turned on in the admin panel.

[#5]

Hi,

Decoding your thread topic 

WiFi Drops - devices going to No Internet state

Slow down - connection speed slower

Does this sum up your issues?

The event log records events it is seeing as opposed to what is it doing.

The latest event log does show your phone disconnecting for no other reason that it (your phone) wanted to ! An example

18:34:08, 04 Nov. 5G client Mac: 46:B3:79:45:D0:B8 Deauthentications (Reason:Deauthenticated because sending station is leaving (or has left) IBSS or ESS)

It reconnected again.

18:35:27, 04 Nov. 5G Client associate from 46:b3:79:45:d0:b8 (IP=192.168.1.95) RSSI=-47, Rate=780Mbps, host Ian-s-A56

RSSI=-47 - the signal is strong, perhaps try moving it away from the Hub.

With your Samsung phone could you place it in 'Airplane mode' and then enable the WiFi connection, this would eliminate issues with the Samsung phone may have handling both Mobile Data and Wifi connections 

Do you have any battery saver on the phone switched on?

Are you willing to turn off the 5GHz signal for a test, to see if the issue with that signal?

>Home >Advanced settings >Wireless

The would prevent device switching between the two frequencies.

Have you tried a speedtest today and checked to see if the wireless spectrum is very congested on the channels your Hub is operating on?

[#6]

@Dan_the_Van 

The other consideration floating through my mind is WIFI channel hopping which is why I’m interested in inspecting the WiFi spectrum.  “Unfriendly” cross channel usage of the thirteen channels can be very unhelpful.  Other stations jumping around can cause channel switching which can give rise to the described symptoms.

Device flipping between 2.4GHz and 5GHz SDIDs is painful enough, layer on top of that channel swapping and things become grim.

With insight of the WiFi spectrum consideration can be given to recommendations for fixing the channel to 1, 6 or 11.

[#7]

@Townman 

Yes, turning off the 5GHz channels will eliminate local device flipping across the frequencies, they should follow a 2.4GHz channel change with no issues.

Interesting though, looking at the event log from the old hub the device with the most disconnect messages are both a Samsung device. 

DHCP device Disconnected: 192.168.1.130, be:99:bf:da:48:0e, Robert-s-A12

DHCP device Disconnected: 192.168.1.90, 12:ef:97:a3:c9:f6, Ian-s-A56

[#8]

Hi. Thanks for your replies. I'm a bit busy this morning but will get around to doing the things you've asked. I've downloaded an analyser and although I'm not sure what I'm doing, I'll run whatever tests I can see on it.

Just a thought, when you see my phone keep leaving the network, could that not be me, physically turning WiFi off on my phone? I keep having to do that because when my phone has WiFi turned on, it can't actually do anything on the network, nothing loads, so I have to physically turn WiFi off, do what I need over 4G, then turn the WiFi back on, so I am making my phone constantly connect and disconnect. The other phone you see, is my partners. The other devices I use, Alexa and the Roku, I've turned off altogether, because they connect but no internet, so are unusable at the moment. 

I'll do another speed test too, but it will have to be this afternoon.

Thanks again,

Ian

[#9]

I've just quicky run the analysis. I'm not sure if it's what you want to see or not because I really don't understand it. I'll do a Speed test later.

[#10]

@ijb59 

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@Dan_the_Van wrote:

Interesting though, looking at the event log from the old hub the device with the most disconnect messages are both a Samsung device. 

Is this relevant? I can't connect to Wi-Fi on my Samsung Galaxy device | Samsung IE

[#11]

Thank you. I'll take a look. I've been using this phone with no problems until Friday and I've had no recent updates etc. It doesn't explain why the Alexa, Roku, Netflix etc also can't connect though?

[#12]

@ijb59 

Those screenshots are useful, though they do not show anything overly dire.

• 2.4GHz - channel 1 only shows your router; channel 6 is a little busy, but there are no over-lapping channels, which is good
• 5GHz only channel 36 is being used by two SSIDs

It might be worth doing the following:

1. Move the 2.4GHz SSID to channel 11 - that has the bandwidth spread below as well as above the base channel
2. Move the 5GHz to a channel other than 36 so that it is not coresident with another SSID

I doubt that these changes will make a marked difference, but just now anything is worth a try.

When you do experience connectivity issues, immediately do another spectrum scan: some folks still only turn on their routers when they "need" them.

[#13]

Not relevant.

[#14]

@pvmb There are four lights on the ONT : Power and PON, which should be solid green, LAN , which will flicker when traffic is passing through the ONT, and LOS or Alarm, which should be off.

[#15]

Hi. I've done another speed test. It took 5 or 6 attempts to get it run. Result attached.

Ian