cancel
Showing results for 
Search instead for 
Did you mean: 

Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

FIXED
jacko0
Hooked
Posts: 8
Thanks: 3
Registered: ‎09-04-2024

Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

I was on FTTP 74 meg download and when doing speed checks with ethernet I was only getting about 50mbps any time of the day. Swapping the supplied plusnet router with a Unifi Dream Machine router made no difference.

I upgraded to the 500mbps tariff and now only ever get a download speed of 300mbps on a good day normally about 290. I don't understand where the slow down is happening.

 

I could understand this slow down happening if I was on fibre to the cabinet due to crosstalk and the distance from the cabinet etc, but I'm on fibre to the premises.

 

Tags (2)
28 REPLIES 28
bmc
Hero
Posts: 3,385
Thanks: 1,134
Fixes: 51
Registered: ‎28-02-2017

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

@jacko0 

Are you testing over a wired or WiFi connection?

 

Brian

jacko0
Hooked
Posts: 8
Thanks: 3
Registered: ‎09-04-2024

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

I'm connecting to either the Plusnet router or a Unifi Dream Machine Pro with an ethernet cable, any time day or night i get about half the advertised speed.

 

Fibre Speed.png

bmc
Hero
Posts: 3,385
Thanks: 1,134
Fixes: 51
Registered: ‎28-02-2017

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

@jacko0 

Thanks - that rules out any WiFi problems.

 

Looking at your download and upload speeds I'm wondering if you've been provisioned on the FF300 service. on the FF500 products upload should be near 75.

 

Brian

jacko0
Hooked
Posts: 8
Thanks: 3
Registered: ‎09-04-2024

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

That might make sense because, initially i signed up to the FF300 service, but the next day I called to upgrade to the FF500.

Maybe it never got re-provisioned to 500. What's the best way forward? I've called the support lines to many times, but they just don't listen. They keep saying, it's within the tolerances and I need to live with it. 

jab1
Legend
Posts: 17,429
Thanks: 5,670
Fixes: 260
Registered: ‎24-02-2012

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

@bmc Looking at those results, it appears they are provisioned on the 500 service, but something (equipment/settings?) is restricting it.

John
Anonymous
Not applicable

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

It's a bit odd that the BT Wholesale IP profiles up and down are correct for Full Fibre 500 -

 

Plusnet Full Fibre 500.png

 

but the speed test up and down look like they would be for Full Fibre 300 -

 

Plusnet Full Fibre 300.png

 

 

jab1
Legend
Posts: 17,429
Thanks: 5,670
Fixes: 260
Registered: ‎24-02-2012

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

@Anonymous But the IP profiles in message #3 clearly show as 533/75?

John
bmc
Hero
Posts: 3,385
Thanks: 1,134
Fixes: 51
Registered: ‎28-02-2017

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

@jab1 

Argh!!! - I missed the "profile" numbers.

 

@jacko0 

You might need to wait for a staff member to show up on here.

 

Brian

jacko0
Hooked
Posts: 8
Thanks: 3
Registered: ‎09-04-2024

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

Ok, fingers crossed that Plusnet staff see this post, thanks everyone for your input!

jacko0
Hooked
Posts: 8
Thanks: 3
Registered: ‎09-04-2024

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

How often do Plus Net staff look at the forums? 

jab1
Legend
Posts: 17,429
Thanks: 5,670
Fixes: 260
Registered: ‎24-02-2012

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

Not that often, these days - but they do.

John
bmc
Hero
Posts: 3,385
Thanks: 1,134
Fixes: 51
Registered: ‎28-02-2017

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

@jacko0 

In days of old when knights were bold there was an FTTP wizard who frequented the Full Fibre (or FTTP Trial) forum. If a problem arose we just tagged him and lo and behold the problem got fixed.

 

Unfortunately he changed jobs within PN so that's out. You just need to wait a day ot two and see what happens. Staff are about - just not many of them.

 

Brian

jab1
Legend
Posts: 17,429
Thanks: 5,670
Fixes: 260
Registered: ‎24-02-2012

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

@jacko0 How are you getting on with your topic on TBB?

John
jacko0
Hooked
Posts: 8
Thanks: 3
Registered: ‎09-04-2024

Re: Why is the 500mbps FTTP tariff always giving me 300mbps download speeds?

Hi John, no luck on TBB yet, I'll add some more info to the post, the might help too.