cancel
Showing results for 
Search instead for 
Did you mean: 

Why cant you keep your landline and phone number if you switch to full fibre

mickr62
Grafter
Posts: 33
Thanks: 1
Registered: ‎19-05-2016

Why cant you keep your landline and phone number if you switch to full fibre

I am thinking of switching to full fibre when my currant contract ends. But if I stay with plusnet it appears I cant do that. Why is not possable, as some providers do allow it. Very short sited on plusnets part I think.

Mickr

3 REPLIES 3
bmc
Hero
Posts: 3,135
Thanks: 981
Fixes: 48
Registered: ‎28-02-2017

Re: Why cant you keep your landline and phone number if you switch to full fibre

@mickr62 

They took a commercial decision not to offer phone services with FTTP.

 

Apparently there is a "Right to Port" being introduced in April mandated by Ofcom but I have no idea how or if this works.

 

You can stay with PN and keep your number but you need to sign up as a new customer and select "Keep your number" when offered as part of the sign up process. This means you'll have two accounts for a short while - you port your number out to a VOIP provider ASAP to cancel your original account. You'll pay for both accounts while they're up and running.

 

You also lose your current login id, email address and any other add on you may have.

 

Brian

mickr62
Grafter
Posts: 33
Thanks: 1
Registered: ‎19-05-2016

Re: Why cant you keep your landline and phone number if you switch to full fibre

As other providers BT And Vodafone being two provide this service, I think I will be changing provider when my contract ends. I do  not want two contracts and there will be extra costs involved.  think Plusnet should have a rethink as I am shaw they will loose customers

mickr

Baldrick1
Moderator
Moderator
Posts: 11,496
Thanks: 5,114
Fixes: 413
Registered: ‎30-06-2016

Re: Why cant you keep your landline and phone number if you switch to full fibre

@mickr62 

If you ring the Customer Options Team on 0800 013 2632 they can arrange to transfer you to the BT Full Fibre service with Digital Phone without you incurring early cancellation charges from Plusnet.

 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'