cancel
Showing results for 
Search instead for 
Did you mean: 

When do I go live?

jab1
The Full Monty
Posts: 22,724
Thanks: 7,935
Fixes: 334
Registered: ‎24-02-2012

Re: When do I go live?

@dvorak Doesn't seem to want to load for me?

John
dvorak
Moderator
Moderator
Posts: 30,244
Thanks: 6,874
Fixes: 1,491
Registered: ‎11-01-2008

Re: When do I go live?

I've added it in here @jab1 

 

F54569AF-E8CF-447C-8C2A-1C70D4985DAF.jpg

 

@PaimK93  can you do another screen shot now you're seeing that issue,  as it looked ok from the one above.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jab1
The Full Monty
Posts: 22,724
Thanks: 7,935
Fixes: 334
Registered: ‎24-02-2012

Re: When do I go live?

Cheers @dvorak .

@PaimK93 I cannot see any major problem there, but a couple of observations (1) your software version needs updating - a request posted in this topic https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/m-p/1696363#M15510 should suffice, and (2) your download SNR figure could possibly do with being increased.

John
PaimK93
Dabbler
Posts: 13
Registered: ‎12-11-2021

Re: When do I go live?

I have uploaded the new screenshot.
Dan_the_Van
Superuser
Superuser
Posts: 4,236
Thanks: 2,542
Fixes: 124
Registered: ‎25-06-2007

Re: When do I go live?

@PaimK93 

What is the Broadband Username setup@plusdsl.net or yours?

Dan

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

PaimK93
Dabbler
Posts: 13
Registered: ‎12-11-2021

Re: When do I go live?

It is my own.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,980
Thanks: 10,965
Fixes: 1,639
Registered: ‎21-04-2017

Re: When do I go live?

Thanks for your post @PaimK93

I'm sorry to see you can't get online after moving to us.

I can see you've since spoken with us and we've raised a fault with Openreach. An engineer should be investigating by 16/11/21 23:59:59 and we'll provide an update as soon as we know more.

Anoush Mortazavi
Operations Assurance Professional
Plusnet