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We have asked our wholesale broadband suppliers to turn interleaving off at your request

FIXED
ksaro1
Rising Star
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Registered: ‎11-10-2018

We have asked our wholesale broadband suppliers to turn interleaving off at your request

What does the Subject mean? I've chosen to upgrade my Full Fibre speed from 500 to 900 mb/s. I then received an e-mail with the Subject statement in it. In addition the e-mail stated that I may experience issues with the stability of my service. What does this mean? I didn't see any mention of interleaving on the upgrade offer and I certainly wouldn't have upgraded if I knew my service would be unstable.

4 REPLIES 4
jab1
Legend
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Registered: ‎24-02-2012

Re: We have asked our wholesale broadband suppliers to turn interleaving off at your request

@ksaro1 This is a 'false flag' message auto-generated by the PN system. Interleaving is not used on Full Fibre, but changes of service provision for some reason auto-generate this misleading message.

John
MisterW
Superuser
Superuser
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Registered: ‎30-07-2007

Re: We have asked our wholesale broadband suppliers to turn interleaving off at your request

Fix

Dont worry , its just an erroneous message generated as part of the product change. There is no interleaving on Full fibre.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ksaro1
Rising Star
Posts: 59
Thanks: 12
Fixes: 1
Registered: ‎11-10-2018

Re: We have asked our wholesale broadband suppliers to turn interleaving off at your request

PHEW... glad to know.

 

Plusnet should really sort out their auto-replies. This is the second such erroneous auto-reply I've had from them. It just confuses matters.

RealAleMadrid
Aspiring Hero
Posts: 2,748
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Registered: ‎07-07-2009

Re: We have asked our wholesale broadband suppliers to turn interleaving off at your request

@ksaro1  Well Plusnet are definitely aware of this one, it's been mentioned several times recently on the forum. Have they done anything to fix it? Obviously not (yet).