cancel
Showing results for 
Search instead for 
Did you mean: 

WBC FTTP now available! just raised a ticket no 173754212

Wiltshirelass
Newbie
Posts: 2
Thanks: 1
Registered: ‎02-05-2018

WBC FTTP now available! just raised a ticket no 173754212

Hi guys,

Openreach have finally activated the new FTTP infrastructure in our rural village (its been a long and slow community build). The DSL checker shows that I can now get WBC FTTP up to 330mbps, so I have raised a ticket 173754212 as suggested on this forum and I hope that someone will be able to process my request for the Plusnet Unlimited Fibre Extra up to 76Mbps which will transform my life from the not even 1mbps I get at the moment on the dodgey old copper line!

Any help on this very much appreciated! 

 

 

 

 

 

 

 

 

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: WBC FTTP now available! just raised a ticket no 173754212

Hi there.

That's great news. I've placed your FTTP order now and I'll provide an update shortly.

I've also had a look into your existing broadband connection and I think I can squeeze a bit more juice out of the line for you. The automatic settings on the line have restricted your speeds to 0.2mbps likely because of the drops recently.

 

I've reset those settings on your line so you should see faster speeds shortly. If the drops continue I'd recommend raising a fault to us at http://faults.plus.net and we'll be happy to investigate this further.

 

Hope this helps.

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Wiltshirelass
Newbie
Posts: 2
Thanks: 1
Registered: ‎02-05-2018

Re: WBC FTTP now available! just raised a ticket no 173754212

Hi Anoush,

 

Thank you for picking this up so quickly and thank you for improving our dodgey copper line too which we have been suffering with.

I see that the new FTTP router is already in the post to us, amazing service! Fingers crossed that Openreach do the final FTTP connection on the house nice and quickly.

Once again, thank you for your help on this.

 

 

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: WBC FTTP now available! just raised a ticket no 173754212

No problems at all, I've updated your ticket for you.

I've put the ticket in my own workflow to take ownership of this for you. Any replies will come back to me.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Furos1979
Newbie
Posts: 1
Registered: ‎04-05-2018

Re: WBC FTTP now available! just raised a ticket no 173754212

Hi @Gandalf,
I'm in the same village. Please could you help with my Fttp request too. My ticket number is: 173462429

Many thanks
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,524
Fixes: 479
Registered: ‎01-01-2012

Re: WBC FTTP now available! just raised a ticket no 173754212

@Furos1979 I'll get that picked up for you shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team