WBC FTTP now available! just raised a ticket no 173754212
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WBC FTTP now available! just raised a ticket no 173754212
02-05-2018 8:05 PM
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Hi guys,
Openreach have finally activated the new FTTP infrastructure in our rural village (its been a long and slow community build). The DSL checker shows that I can now get WBC FTTP up to 330mbps, so I have raised a ticket 173754212 as suggested on this forum and I hope that someone will be able to process my request for the Plusnet Unlimited Fibre Extra up to 76Mbps which will transform my life from the not even 1mbps I get at the moment on the dodgey old copper line!
Any help on this very much appreciated!
Re: WBC FTTP now available! just raised a ticket no 173754212
03-05-2018 9:49 AM
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Hi there.
That's great news. I've placed your FTTP order now and I'll provide an update shortly.
I've also had a look into your existing broadband connection and I think I can squeeze a bit more juice out of the line for you. The automatic settings on the line have restricted your speeds to 0.2mbps likely because of the drops recently.
I've reset those settings on your line so you should see faster speeds shortly. If the drops continue I'd recommend raising a fault to us at http://faults.plus.net and we'll be happy to investigate this further.
Hope this helps.
Anoush
Re: WBC FTTP now available! just raised a ticket no 173754212
03-05-2018 12:42 PM
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Hi Anoush,
Thank you for picking this up so quickly and thank you for improving our dodgey copper line too which we have been suffering with.
I see that the new FTTP router is already in the post to us, amazing service! Fingers crossed that Openreach do the final FTTP connection on the house nice and quickly.
Once again, thank you for your help on this.
Re: WBC FTTP now available! just raised a ticket no 173754212
03-05-2018 1:11 PM
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Re: WBC FTTP now available! just raised a ticket no 173754212
04-05-2018 10:00 AM
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I'm in the same village. Please could you help with my Fttp request too. My ticket number is: 173462429
Many thanks
Re: WBC FTTP now available! just raised a ticket no 173754212
04-05-2018 12:40 PM
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@Furos1979 I'll get that picked up for you shortly.
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