Very laggy.

[#1]

Recently moved to plusnet. Very disappointed as seems to be very laggy. Keeps dropping speeds.
Think I have made a big mistake, never had issue with previous broadband, fibre now is worse.

[#2]

Is that using a wired or a wireless connection ?

[#3]

We use both and they both lag. My old broadband with sky worked better.

[#4]

Hi Andrew

Thank you for your recent message.

I am sorry to hear of the issues you are facing, I have run a diagnostics test and no fault in respect of the internal socket nor external infrastucture has been detected nevertheless that does not rule out the possibility of there been a WIFI or router problem occuring.

Please could you advise of an appropiate time to get in touch via phone for us to discuss further, alternatively please feel free to reach out to the technical support team who will be able to help further. The number is 0330 123 9123

Thanks

Lee

[#5]

Anytime today up until 2pm

[#6]

@aj22 Thank you for taking my call, as discussed I will contact you on Monday as we agreed.

Have a lovely weekend ahead!