Very Slow Speeds

[#1]

Hello,

I have a fibre to the cabinet package and am meant to get 30 somethings MBs d/l speeds. Past few days I've been getting between 1-17 mbs, at best about half of what I'm meant to get at a minimum. It's been lasting a while now so it's more than just a blip. From past issues I've been advised better to raise issues here rather than phone in. I've added a few details below.

1. Product name:	Plusnet Hub
3. Firmware version:	Software version 4.7.5.1.83.8.289.1.3 Last updated 15/11/21
4. Board version:	Plusnet Hub One
5. DSL uptime:	8 days, 06:07:19
6. Data rate:	9999 / 39950
7. Maximum data rate:	11231 / 61150
8. Noise margin:	7.3 / 14.6
9. Line attenuation:	33.2 / 22.1
10. Signal attenuation:	32.9 / 20.7
11. Data sent/received:	6.0 GB / 61.4 GB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID:
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:	PLUSNET-9X3G
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

Here's my "WAN" for January :-

15:46:35, 09 Jan.	( 147.320000) WAN operating mode is VDSL
15:46:35, 09 Jan.	( 147.320000) Last WAN operating mode was VDSL
15:46:34, 09 Jan.	( 146.210000) PPP IPCP Receive Configuration ACK
15:46:34, 09 Jan.	( 146.200000) PPP IPCP Send Configuration Request
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Receive Configuration NAK
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Send Configuration ACK
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Receive Configuration Request
15:46:34, 09 Jan.	( 146.190000) PPP IPCP Send Configuration Request
15:46:33, 09 Jan.	( 145.250000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.9dB, Up=7.3dB
15:46:33, 09 Jan.	( 145.230000) CHAP authentication successful
15:46:33, 09 Jan.	( 145.200000) CHAP Receive Challenge
15:46:33, 09 Jan.	( 145.200000) Starting CHAP authentication with peer
15:46:33, 09 Jan.	( 145.190000) PPP LCP Receive Configuration ACK
15:46:33, 09 Jan.	( 145.190000) PPP LCP Send Configuration Request
15:46:33, 09 Jan.	( 145.180000) PPP LCP Receive Configuration Reject
15:46:33, 09 Jan.	( 145.180000) PPP LCP Send Configuration ACK
15:46:33, 09 Jan.	( 145.180000) PPP LCP Receive Configuration Request
15:46:33, 09 Jan.	( 145.180000) PPP LCP Send Configuration Request
15:45:44, 09 Jan.	( 96.380000) PTM over DSL is up
15:44:41, 09 Jan.	( 33.990000) WAN Auto-​sensing running.
15:00:02, 05 Jan.	( 132.220000) WAN operating mode is VDSL
15:00:02, 05 Jan.	( 132.220000) Last WAN operating mode was VDSL
15:00:01, 05 Jan.	( 131.010000) PPP IPCP Receive Configuration ACK
15:00:01, 05 Jan.	( 131.010000) PPP IPCP Send Configuration Request
15:00:01, 05 Jan.	( 131.000000) PPP IPCP Receive Configuration NAK
15:00:01, 05 Jan.	( 131.000000) PPP IPCP Send Configuration ACK
15:00:01, 05 Jan.	( 130.990000) PPP IPCP Receive Configuration Request
15:00:01, 05 Jan.	( 130.990000) PPP IPCP Send Configuration Request
15:00:00, 05 Jan.	( 129.970000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.8dB, Up=7.3dB
15:00:00, 05 Jan.	( 129.960000) CHAP authentication successful
15:00:00, 05 Jan.	( 129.900000) CHAP Receive Challenge
15:00:00, 05 Jan.	( 129.900000) Starting CHAP authentication with peer
15:00:00, 05 Jan.	( 129.900000) PPP LCP Receive Configuration ACK
15:00:00, 05 Jan.	( 129.890000) PPP LCP Send Configuration Request
15:00:00, 05 Jan.	( 129.890000) PPP LCP Receive Configuration Reject
15:00:00, 05 Jan.	( 129.890000) PPP LCP Send Configuration ACK
15:00:00, 05 Jan.	( 129.890000) PPP LCP Receive Configuration Request
15:00:00, 05 Jan.	( 129.890000) PPP LCP Send Configuration Request
14:59:11, 05 Jan.	( 80.790000) PTM over DSL is up
14:58:23, 05 Jan.	( 33.490000) WAN Auto-​sensing running.
19:47:46, 02 Jan.	( 137.650000) WAN operating mode is VDSL
19:47:46, 02 Jan.	( 137.650000) Last WAN operating mode was VDSL
19:47:45, 02 Jan.	( 136.570000) PPP IPCP Receive Configuration ACK
19:47:45, 02 Jan.	( 136.570000) PPP IPCP Send Configuration Request
19:47:45, 02 Jan.	( 136.560000) PPP IPCP Receive Configuration NAK
19:47:45, 02 Jan.	( 136.560000) PPP IPCP Send Configuration ACK
19:47:45, 02 Jan.	( 136.560000) PPP IPCP Receive Configuration Request
19:47:45, 02 Jan.	( 136.550000) PPP IPCP Send Configuration Request
19:47:44, 02 Jan.	( 135.640000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.4dB, Up=7.1dB
19:47:44, 02 Jan.	( 135.630000) CHAP authentication successful
19:47:44, 02 Jan.	( 135.570000) CHAP Receive Challenge
19:47:44, 02 Jan.	( 135.570000) Starting CHAP authentication with peer
19:47:44, 02 Jan.	( 135.570000) PPP LCP Receive Configuration ACK
19:47:44, 02 Jan.	( 135.560000) PPP LCP Send Configuration Request
19:47:44, 02 Jan.	( 135.560000) PPP LCP Receive Configuration Reject
19:47:44, 02 Jan.	( 135.560000) PPP LCP Send Configuration ACK
19:47:44, 02 Jan.	( 135.560000) PPP LCP Receive Configuration Request
19:47:44, 02 Jan.	( 135.560000) PPP LCP Send Configuration Request
19:46:55, 02 Jan.	( 86.750000) PTM over DSL is up
19:46:02, 02 Jan.	( 33.730000) WAN Auto-​sensing running.
19:44:57, 02 Jan.	(614257.440000) PPP LCP Send Termination Request [User request]

[#2]

Thanks a lot for getting in touch @sanguinius

Am I right in assuming that the speed tests that you'#re carrying out are over a wireless connection? The reason I assume is that the screenshot you've provided yourself, shows that the line is syncing at 39950Kbps, which is 39.95Mbps.

If so, please can you run a wired speed test if you can, and let us know what you're getting? If the issues are found to be with the wireless connection, I'd be more than happy to tweak a few settings on your router which are likely to improve your service, however this would drop the connection for a brief moment, so I'd need the green light from you before I do anything.

[#3]

I can't use a wired connection on a regular basis, the position doesn't suit but it did seem to work properly when I tested, so yes it seems to be more of a wireless issue. Though strange because I have been using wireless for some time and it didn't have such issues. Though it did get a software update a short while ago, maybe that changed some settings.

[#4]

Thanks a lot for getting back o us @sanguinius 

Wireless connectivity can fluctuate, as it's directly impacted by factors such as wireless bands, wireless channels, congestion in the local vicinity etc. I can run a smart wireless scan from my end, which will automatically find and set the best WIFI channels on your router, which will likely improve your service.

Again, this will drop the connection for a brief moment, so I'll need permission from yourself before I go ahead with that.

[#5]

I've found something that seems to have improved it, I've created two new SSID's for the 2.4 and 5 Ghz  and gotten rid of the old default one that seemed to mix them. This seems to have improved it a lot. I now seem to get speeds of about 34MB's d/l and about 5 up by connecting only to the 5 GHz channel.

[#6]

Hi @sanguinius, thanks for getting back to us.

I am pleased the changes you have made have made an improvement, see how things go and let us know how you get on

[#7]

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.