Upload speed
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Re: Upload speed
19-02-2024 7:06 PM
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Apologies I don't mean a test on your end I mean on Openreach's end.
It's still showing on the line at the moment so I'll check again for you tomorrow
Re: Upload speed
19-02-2024 9:42 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Upload speed
19-02-2024 10:00 PM
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Re: Upload speed
20-02-2024 7:15 AM
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Re: Upload speed
20-02-2024 11:24 AM
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@Townman As far as I know it shouldn't affect it. The message has cleared this morning but I'm still unable to run the test so it's being passed up for investigation
@Notoriousxx Unfortunately it's an automated e-mail sent based on the provisioned speeds. I can appreciate the frustration this is causing but as it's a seemingly complex issue it will take time to investigate. I'll be in touch when I know more
Re: Upload speed
20-02-2024 11:32 AM
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If this cannot be resolved, then in your contract terms it says if you cannot resolve this in a minimum of 30 days then I am able to cancel my contract without termination charge.
Re: Upload speed
23-02-2024 12:57 PM
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Re: Upload speed
23-02-2024 6:23 PM
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@Notoriousxx I'm looking to see if we can get you an engineer out to take a look at this for you. Can you confirm your availability please, the appointments are Monday to Friday between 8am and 1pm or between 1pm and 6pm?
Re: Upload speed
23-02-2024 6:44 PM
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Re: Upload speed
23-02-2024 6:53 PM
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@Notoriousxx is that any day of the week?
Re: Upload speed
24-02-2024 10:37 AM
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Re: Upload speed
24-02-2024 10:43 AM
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No worries @Notoriousxx
Re: Upload speed
25-02-2024 4:00 PM
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I understand the router only has dual band wireless that can't be split. I have a lot of devices connecting to the 2.4GHz band. I will test with various channels using an app called WiFi Analyzer to see if it may be congestion causing the low upload (I doubt).
I will perform this testing and get back to you, as I don't want to waste an engineers time if a simple factory reset resolved the issue.
Re: Upload speed
07-03-2024 7:49 PM
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Unfortunately, factory resetting has done nothing. The WiFi analyzer app is also useless as it recommends channels that aren't even options to choose on the router. Also tried switching modes to no avail.
Very frustrating. All Speed Test by Ookla results come back as 20 upload but the BT Wholesale thing shows 30. Why?! 😭
Re: Upload speed
14-03-2024 8:16 AM
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