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Upload speed

FIXED
MisterW
Superuser
Superuser
Posts: 15,050
Thanks: 5,686
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Registered: ‎30-07-2007

Re: Upload speed

In that case I suggest you call in and raise a fault. It does seem like it MIGHT be a provisioning fault. Having said that, whilst we have seen FTTP connections provisioned wrongly, it usually means that both downstream and upstream are incorrect. I dont think I've seen one where only the upstream is wrong. That's not to say it can't be!.

Plusnet faults ought to be able to run a speed test directly on the ONT, thus eliminating your equipemnt as a possible cause.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Notoriousxx
Rising Star
Posts: 96
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Registered: ‎07-02-2024

Re: Upload speed

Thank you. I have called them today and the agent did testing on the line but didn't really tell me the results. He sent me a speed test via email which I will test this evening. He said he had changed some settings on my account but didn't say what. He assured me that it is set to 30 upload though.
Anonymous
Not applicable

Re: Upload speed


@Notoriousxx wrote:

I have called them today ... and the agent ... sent me a speed test via email which I will test this evening.

 

Well, what's taking so long ?

 

Notoriousxx
Rising Star
Posts: 96
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Registered: ‎07-02-2024

Re: Upload speed

Oh... work stuff.

I have tested and it's still 20mbps upload. Even wired.
Anonymous
Not applicable

Re: Upload speed

What was the special speed test that they emailed you ?

 

Could you put a link to it in your reply ?

.

Notoriousxx
Rising Star
Posts: 96
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Registered: ‎07-02-2024

Re: Upload speed

It was Plusnet "Device Speed Test" via an email from them. I don't think I can share the link as it logs in with my account sorry. I sent the link to my Mum and somehow it auto logged in on my Plusnet account which she wouldn't have saved on her device or even known, so the link must be made for my account.

Their test showed:

Download: 145
Upload: 20
Anonymous
Not applicable

Re: Upload speed

Can you do the test in Reply #18  ?

Notoriousxx
Rising Star
Posts: 96
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Registered: ‎07-02-2024

Re: Upload speed

Yes of course. It will need to be Friday as I'm now away until then though. The agent did say to wait 10 days for the network to "settle" after activation, and 24 hours after he had made the changes today, so I will do thorough tests on Friday and see if there's any change.
Townman
Superuser
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Re: Upload speed

Oh not the 10 day nonsense again!!

10 days refers only to the old ADSL technology!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Notoriousxx
Rising Star
Posts: 96
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Registered: ‎07-02-2024

Re: Upload speed

Indeed, I thought as much...
Notoriousxx
Rising Star
Posts: 96
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Registered: ‎07-02-2024

Re: Upload speed

Anonymous
Not applicable

Re: Upload speed

OK that result shows that you're not doing anything weird and that your PC and router aren't limiting.

 

Given that Plusnet support say that your ONT is syncing at 30Mbps (which for now we will have to trust as true),

the only thing left that might be wrong is the Openreach upload "IP Profile".

 

Openreach apply an "IP Profile" (speed limiter) to both the upload and download paths, to limit the maximum data rates that can be sent and received over your broadband connection.  This is done mostly to reduce packet loss and retransmissions occurring at the slowest point on the internet connection (i.e. at your modem/router),  it also allows Openreach to apply the speed ratings associated with the broadband product you've subscribed to (in your case it 'should' be 145/30Mbps).

 

The "IP Profile" IS NOT the same thing as the sync rate that your ONT is claiming to be set to, but is related.

 

On all Openreach broadband connections the download "IP Profile" should ideally be set to slightly less than the modem's (ONT) sync speed, whereas the upload "IP Profile" is often set at the data rate associated with your broadband product (in your case 30Mbps).

 

However, even if your ONT is syncing at 30Mbps (as claimed),  if the upload "IP Profile" associated with your account has been incorrectly configured to 20Mbps,  the effect you would see is that your speed test upload result would be almost exactly 20Mbps - which is what every test you've done so far has shown.

 

As far as I know the only way for you to check your "IP Profile", is running the  BT Wholesale Broadband Performance Test

 

As an example, on my 80/20Mbps FTTC connection I get the result shown below

in my case my download "IP Profile" is 72.5Mbps, and upload is limited to a 20Mbps "IP Profile"

therefore no matter what sync speeds my modem says, my connection throughput is throttled to 72.5/20Mbps.

BTW Performance Test IP Profiles.jpg

 

 

To test your connection to discover your "IP Profile" settings ,run the BT Wholesale Broadband Performance Test

hit the "GO" button, and let the basic speed test run,

then hit the <Additional Diagnostic> button, to get you to this screen -

BTW Additional Diagnostic BBEU.jpg

click on the <Broadband Service ID (BBEU)> button

then in the box below, enter the BBEU that you need to ask Plusnet for,

and hit the <Run Diagnostic> button.

Let the test run, and ignore any browser warnings about the test taking too long, just let it run until a result is displayed.

 

Hopefully this will prove one way or another whether your upload is restricted to 20Mbps or 30Mbps !

 

The BBEU is just an identifier for your broadband connection, it is the equivalent of having a telephone number associated with your landline.  Plusnet support should tell you your BBEU when you ask for it, as many people on this forum have done.

.

Notoriousxx
Rising Star
Posts: 96
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Registered: ‎07-02-2024

Re: Upload speed

I ran that test, and it said my upload was 29.8! Although it's still showing 20 on other speed tests.

I have asked Plusnet for my BBEU but they still haven't provided it, and the agent I spoke to the other day over the phone that apparently made changes to my settings also didn't provide it.
willcutforth
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-11-2020

Re: Upload speed

@Notoriousxx you can find your BBEU on here

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Notoriousxx
Rising Star
Posts: 96
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Registered: ‎07-02-2024

Re: Upload speed

I have run the additional diagnostic after finding my BBEU and it said my IP Profile for upload is 30Mbps, download is 155.35Mbps.
The download speed achieved during the test was: 144.81Mbps
The upload speed achieved during the test was: 31.31Mbps.

I am stumped at what is causing the result to be 20 everywhere else, including Plusnets own speed tester they sent me!