Upgraded to Full Fibre 900 – Now Experiencing Worse Performance and Poor Support

[#1]

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@mwwagain wrote:

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IMO anyone expecting (as opposed to hoping) a wireless network is going to work well is an optimist doomed to disappointment.

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Oh so true. There are just too many links where things can go wrong.

But if someone has a full fibre connection at 900 Mbps, shouldn't it be capable meeting most needs?

Trying to do it with a modem/router (gateway) and a wifi extender certainly isn't going to squeeze the best performance out of the connection.

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@mwwagain wrote:Do you have any other wireless or radio devices near the new router location ?  Sky TV links, room audio links, things like that ? Any of those could be competing for your airwaves.

Only a cabled test can prove that you have an installation issue (fibre, ONT or hub) that would allow you come back on OR / PlusNet.

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Would something that takes wifi from the hub out of the picture help.

Extenders are themselves likely to be a weak link. If that really doesn't deliver the required performance, there are some pretty capable Mesh systems out that that should do better than that.

[#2]

Key points often forgotten about WiFi extenders (as opposed to WAPs) are...

1. An extender MUST have a decent WiFi signal from the Hub's WiFi - for optimal performance they should be about mid way between the router and where you want to extend the signal to
2. An extender MUST use some of the WiFi bandwidth to relay the data, therefore the whole of the bandwidth is not available to the client device

Remote areas are best catered for using WAPs connected by Ethernet back to the router, or if that is not practical, then by using Powerline Adaptors.

[#3]

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@krusty wrote:

And also the speed can fluctuate or die and you have reset the plugs ..... 

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I have never seen that in >10 years of Powerline use.

[#4]

Sadly its a fact that powerline ethernet speeds fluctuate as conditions do change over the day and night.....

even tplink infers it 

https://www.tp-link.com/uk/support/faq/2928/ 

[#5]

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@mrjkenward wrote:

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@krusty wrote:

And also the speed can fluctuate or die and you have reset the plugs ..... 

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I have never seen that in >10 years of Powerline use.

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I've not seen them 'die' per se, but I have seen a Powerline link inherit horrid latency/packet loss that requires a powercycle of one or both plugs to resolve. This was in a new build property too where the electrical wiring is probably as clean as it can be. Wasn't a frequent occurence, but happened enough to be annoying. 

[#6]

I keep reading these threads on ISP forums where home users with wireless issues blame their broadband. It’s like blaming Typhoo because your tea isn’t sweet enough. A lot of education for the public required in this field.
As an aside I think recommending powerline isn’t helpful in the long term either.

[#7]

Sometimes they are the only pragmatic solution.  Set up properly, accepting their speed limitations they work fine.

All technology has challenges if not the best and not set up properly.  I’ve used Develo for years, securely paired (not used out of the box) and one is not aware that they are there … but they are not cheap.

[#8]

I don't think many people appreciate just how fast 900Mbps is, or have any actual need for it, especially on a single connection. If such speed is really required them the only reliable means is via an Ethernet cable.

If there was originally the option of installing FTTP on either the second or third floor, this suggests that there's a route between the two, be the access external and difficult to access. Unless of course Openreach actually said that they could not access this floor hence the cable had to enter floor two due to other factors?

If wireless has to be used locally then the only reliable option to maximise bandwidth is to use Mesh units interconnected via an Ethernet bask haul.

[#9]

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@Baldrick1 wrote:

I don't think many people appreciate just how fast 900Mbps is, or have any actual need for it, especially on a single connection.

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Indeed, it seems more a sales opportunity.  Make junk wifi kit, user complains their 'internet' is slow, make them buy faster 'internet' that has no beneficial effect at all.

Hope most of the users are just too dumb to notice.  (EE - yes looking at you)

[#10]

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@Townman wrote:

Sometimes they are the only pragmatic solution.  Set up properly, accepting their speed limitations they work fine.

All technology has challenges if not the best and not set up properly.  I’ve used Develo for years, securely paired (not used out of the box) and one is not aware that they are there … but they are not cheap.

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Absolutely. Although powerline can be cheaper than some of the fancier wifi alternatives

I love it when people turn up in a community sure that their answer is the only way of doing things.

If you have a very fast Internet connection, something that works at half the "official" speed can be perfect. After ll, no bit of wifi hardware is going to deliver the same network speed as a hard wired connection.

Too many moan about slow internet because they are looking at some speedtest with little regard for what they actually want to do on their network.

[#11]

Profound truth. Too many whinge that they are not getting what they are paying for when …

• they cannot measure it accurately
• they cannot fully exploit it
• it does not make a ha’pth of difference to their use of the internet

i suspect many people are paying for far more than they need / can consume … a bit like paying for an all you can eat buffet and finding you’re full after the first plate full.

[#12]

So split the wireless from the broadband. Start with one or more wireless access points and get that set up and working for your environment. When you change your broadband, you keep your working wireless set up. If ISPs sent out non wireless routers there wouldn’t be all this grief. 

[#13]

For the vast majority of people, an all in one router / WAP is more than adequate, not needing the complicated (and costly) configuration you describe.

[#14]

Bob, when i mentioned "die" i meant powercycle it so that it would provide a signal. 

Sadly the OP hasn't given enough detail for anyone really provide more than generic answer which is a shame. We don't know why Ethernet is not an option.

As for 1gbit being too fast, it depends on what you are doing. If you are looking at cat videos on socials then yes. If you have 6 people in your house and you've properly QoS them then no its right product.

Personally i do not see 1gbit/s as fast. 

[#15]

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@Townman wrote:

For the vast majority of people, an all in one router / WAP is more than adequate, not needing the complicated (and costly) configuration you describe.

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A wifi router with external antenna might be the solution for the op. They thencan then change antenna angle to a horiztional position to provide up and down wifi streams