Upgrade to fibre

[#1]

As instructed, I am logging a request to be upgraded to fibre. If it makes any difference I already have a BT Openreach box wired in. Many thanks.

[#2]

Are we already providing you with a service, or are you with another ISP at the moment?

[#3]

No, we’ve only just moved into the house and the previous owners left it behind.

[#4]

Sorry should have made that clearer. We were with you at our old house and are staying with plusnet in the new house. We’ve got the router and we’re due to be connected today (although not on fibre) although it doesn’t seem to be connecting and the phone line is dead.

[#5]

Ah OK, shouldn't be a problem but someone definitely needs to take a look at what's going on. Leave it with me, and I'll see if I can give somebody a nudge when I'm back in the office tomorrow.

[#6]

Welcome to the community forums @Awinterbottom

It looks like fibre to the property (FTTP) is available so you'll need to signup at http://trials.plus.net

[#7]

Ok thank you - I’ve submitted a request.

[#8]

Thanks I've replied to the ticket.
We'll need the initial questions answering to progress the order.

[#9]

I've placed your FTTP now. As you've got the Openreach ONT box the service should activate within 1 working day. Due to the weekend and new year, it should start working on the 2nd.

For the remote activation to work, the box must be left switched on for the duration until the order completes.

I've moved the ticket on your account to my teams workflow so I can follow up the day after.

(I'm out of the office on the 2nd as I'm in new year's day instead)

[#10]

I'm just following up here. As you're probably already aware, your FTTP order completed yesterday morning.

I've changed your account over to fibre now so you should see faster speeds soon.