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Upgrade to 70 mbps

Posts: 1
Registered: ‎27-03-2018

Upgrade to 70 mbps

I'm on the FTTP trial and wanted to upgrade from 40 to 70 mbps and cancel my phone line. Super impressed with it so far.

I phoned up customer services on Friday who were super helpful at finding out the information and said the upgrade should be around 24 hours and that someone would phone about canceling the line.


From testing using the BT openreach through a wired connection the speed still seems to be the same and no one has contacted me about the landline cancellation. I've tried rebooting the router a few times


Just wondered if anyone on here could help?

Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: Upgrade to 70 mbps

An upgrade of that sort would take place in the early hours of the next business day (not 24 hours) so should happen tomorrow.
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Upgrade to 70 mbps

Hi there.

Apologies for the response you've received on your ticket.

I've updated your ticket now and moved it to my workflow so any replies will come back to me.


From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi