Unwanted account closure - HELP!
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Unwanted account closure - HELP!
15-08-2021 2:24 PM
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Re: Unwanted account closure - HELP!
15-08-2021 2:34 PM
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Re: Unwanted account closure - HELP!
17-08-2021 2:53 PM
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Hi @Don4418
I'm really sorry to see what's happened and the hassle we've caused while you're on holiday.
I can see this was done automatically on the back of the cease of the unused ADSL2+ broadband service which was still active when your phone line moved away to VoIP.
Your FTTP service remains intact and working still, which is good and I've reactivated your account now, so you can reinstate your emails. Could you go to Manage My Mail at plus.net/email to re-setup your mailboxes and aliases you've had?
I've also created a support ticket on your account Here with further steps on what we'd need to do to fully sort this out.
Re: Unwanted account closure - HELP!
18-08-2021 1:31 PM
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Re: Unwanted account closure - HELP!
18-08-2021 1:33 PM - edited 18-08-2021 1:34 PM
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Re: Unwanted account closure - HELP!
25-08-2021 10:34 PM
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Re: Unwanted account closure - HELP!
26-08-2021 8:31 AM
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Hi @Don4418
I'm sorry to see you can't get online. I've checked your new account and it's still looking fine.
Tests are showing your router's connected using your old username @ plusdsl.net and the wrong password for your new account. Can you connect using your new username @ plusdsl.net and this password?
Try resetting the password Here if you need to even if you can remember it.
I've also dropped you a text to your mobile. Let me know how you get on.
Re: Unwanted account closure - HELP!
26-08-2021 9:43 AM
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Re: Unwanted account closure - HELP!
26-08-2021 10:27 AM
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