Unstable FTTP / Broadband Speeds Below Guaranteed Minimum

[#1]

@fjama1 tbh, your first graph, testing 3 times an hour on a contended 30 user "line" is normal. You'd expect the odd 500 to 700 dips

The 100mbits result isn't that great. Your latency though whilst initally looks bad at those times, we don't see your normal or high or low.

For me i'd have gone thru the faults process instead of the complaints. 

Most of your issues are typical of a pon with maybe a few heavy users which can affect everyone on the pon.

[#2]

Update

Plusnet have updated me with the following:

"A potential performance issue has been identified. The VLAN is currently at a RED Utilisation level, which means users may experience problems during peak times. We are working to plan a fix date for this issue"

It has been a couple of days, and the fix date keeps getting shifted to the right.

[#3]

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@fjama1 wrote:

Update

Plusnet have updated me with the following:

"A potential performance issue has been identified. The VLAN is currently at a RED Utilisation level, which means users may experience problems during peak times. We are working to plan a fix date for this issue"

It has been a couple of days, and the fix date keeps getting shifted to the right.

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if thats at the OLT to ont level, then neither PN or leaving PN will not fix the issue - would need the pon splitting into two pons.  If the vlan congestion is beyond the olt and into OR/pn networks then thats a config issue that needs re-balancing.