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Unable to enable static IP

FIXED
kjwkjw
Dabbler
Posts: 20
Registered: ‎16-02-2018

Unable to enable static IP

I am back in the Plusnet fold after 2 years away due to lack of FTTP back then!

 

Now re-activated on fibre 900 as of yesterday but the static IP option is not letting me change from Dynamic to Static...

 

Anyone else had this issue, and is there a fix?

 

Thanks in advance Smiley

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Unable to enable static IP

Fix

Welcome back @kjwkjw 

I tried to fix but didn't have much luck, so I've removed and re-added the static IP add-on.

If you can turn your router off and on or do a single disconnect/reconnect within your router's interface, you'll be on a static IP. I've also credited your account with £5 to cover the duplicate charge as a result of this.

Let me know if there are any issues. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
kjwkjw
Dabbler
Posts: 20
Registered: ‎16-02-2018

Re: Unable to enable static IP

Thats great, thank you very much! Looks better in the portal now.

 

I`ll reset the session once work is over! Smiley

 

Is there a panel for rdns setup or is that an email to someone?

 

Thanks again.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,950
Thanks: 1,562
Fixes: 481
Registered: ‎01-01-2012

Re: Unable to enable static IP

Hi @kjwkjw 

If you can drop me a PM with what you want the rDNS set to I'll get that raised for you 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team