Trying to sign up for FTTP trial

[#1]

I am about to throw the computer out of the window.

I have answered all the questions in the 'ask your question' box.

I have input my mobile number in the question box and the 'receive updates by text' box.

Then a box called plusnet.portal keeps popping up and asking me to enter a valid mobile number. 

I have tried clearing the cache and also using a different web browser, with no joy.

Anyone any ideas? 

[#2 · Accepted solution]

Welcome to the community forums @teamallan17

By any chance does your mobile number start with 074?

As a workaround, just make a note at the end of the normal text box advising you would like text message updates and then don't tick the box for text updates and don't enter a mobile number.

Whoever picks the ticket up should still be able to manually select the option to send a text message update for you.

I hope this helps.

[#3]

Thank you for the welcome!

Thank you also for the information - my number does begin 074. Changed it to the wife's number and it worked.