Ticket number 164286406

[#1]

I was wondering if there was any update on my FTTP install date?  It was provisionally scheduled for next Friday, 12th January, but haven't heard anything since being passed to the supplier's survey team on 18th December.  Is it possible for someone to take a look, please?

Thanks,

Richard

[#2]

Have you checked your PlusNet account just in case of a missed message.

Log in to your Members page and then "View your Questions" under the Support heading.

Brian

[#3]

Welcome to the community forums Richard.

I've just come off the phone with Openreach. It looks like the external work is done and they're just waiting for their systems to confirm the appointment. We should know more on Wednesday. I've set myself a reminder to follow up then.

[#4]

One of my colleagues will be updating your ticket soon. Our suppliers have booked an appointment for the engineer visit on the 23rd January between 8am and 1pm. Can you let us know how it goes?

[#5]

Great, thanks for the info.

I'll reply again when they've been.

Thanks,

Richard

[#6]

I'm pleased to say that Openreach came this morning and our FTTP is now up and running, such an improvement.  Can you please adjust the package so that we're not limited to ADSL speeds?

If you have an opportunity to provide feedback to Openreach, please compliment their engineer - highly competent and she did a splendid job.

Thanks,

Richard

[#7 · Accepted solution]

Hi Richard. I'm glad to hear your FTTP service is now working.

I've changed your account over on our side now. If you reboot your router you should see much faster speeds.

If you're wanting to provide feedback for the engineer, I'd recommend letting them know by filling out this form.

Hope this helps. -Anoush