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Ticket number 164004507

Mattybully
Grafter
Posts: 33
Thanks: 2
Registered: ‎12-03-2018

Ticket number 164004507

Hi there,

I have had my request on hold for a while now but as of today the dsl checker has updated. Unfortunately in this time my contract with Plusnet has expired, do I need to renew my contract before booking in for install?

I would also like to cancel my phone line at the same time as there will be no need

Thanks
Matt
64 REPLIES 64
bmc
Hero
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Registered: ‎28-02-2017

Re: Ticket number 164004507

If your contract has expired then you should just be on a monthly deal so no need to re-new contract. This is especially true if you plan to cancel your phone line.

 

You can't cancel the phone until FTTP is up and running. When it is either do it through the ticket or through this forum.

 

Brian

Mattybully
Grafter
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Registered: ‎12-03-2018

Re: Ticket number 164004507

That’s great thanks!
Just waiting for someone to look at my ticket and sort an install date now!
bmc
Hero
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Registered: ‎28-02-2017

Re: Ticket number 164004507

Because it's a "trial" there are no deals available on FTTP - they can cancel the service at 30 days notice (I believe).

 

Have you updated your "ticket" about FTTP now being available? Either that or just wait for one of the FTTP bods to come along on this forum and pick up the ticket (not looking at anyone @Gandalf )

 

Brian

Gandalf
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Re: Ticket number 164004507

Hi Matt. As bmc has advised you don't need to recontract to participate in the trial.

I'll place your order now and I'll update your ticket shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
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Re: Ticket number 164004507

I thought I'd pop back on here Matt.

I've checked your FTTP order and I can see the installation is booked in for Monday morning.

Can you let us know how it goes?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mattybully
Grafter
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Registered: ‎12-03-2018

Re: Ticket number 164004507

Hi, 

 

Well the first guy turned up this morning to install and immediately called for help as he didnt have enough rods to do the cable run from outside number 9 to our house (number 29)

Whilst he was waiting for back up he installed the box on the wall and started to think about cable to the property. Once the back up turned up after a few gos they realised the ducts were blocked. Sadly this meant the install couldnt be done today and we would be referred to the cables team. Im optimistically hoping this wont be too long a delay now but i have a fear im going to get the works not possible and we are left with our usual slowish connection again..

 

Very frustrating as BT only wired.dug up the rest of the street a couple of months ago, i did wonder why the works/new tarmac had stopped at number 9 and then started again at around number 40 but was assured the cable runs were already in place..

 

Any update and help is appreciated! All a man wants in life to is stream netflix in 4k!

 

Thanks

Matt

Gandalf
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Re: Ticket number 164004507

Hi Matt. I'm sorry to hear the engineer couldn't complete the work.

All a man wants in life to is stream netflix in 4k!

This is all the motivation I need to chase this up for you.

I'm ringing Openreach now and I'll post back when I have an update.

 

EDIT: They're referring this back to the planning team and we should know more on the 16th.

Apologies for the delays.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mattybully
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Re: Ticket number 164004507

I’m sure this isn’t a coincidence so best to let you know.

We got a letter through today that southern Trent water are doing some remedial works on the street to correct the collapsed drain, this is taking place tomorrow so we should ensure our car isn’t parked over the drain covers.
When the engineer came out and said the ducts were blocked he referenced that this could have been the problem.
Hopefully this would mean from Friday onwards that the fibre should be able to be run?

I have updated the ticket also with the above info.
Gandalf
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Re: Ticket number 164004507

Hi Matt. Cheers for the update.

From what you've said, it sounds like something is happening.

We've not received an update yet from Openreach, but hopefully Monday brings us forward.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mattybully
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Registered: ‎12-03-2018

Re: Ticket number 164004507

Hi Gandalf, 

 

Has there been any update from Openreach today? Concious i go away on friday for a week..

 

Thanks

Matt

Gandalf
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Re: Ticket number 164004507

Hi Matt.

I've rung Openreach just now and I've been advised they've not received an update from their planning team yet, so the adviser I spoke to has sent an e-mail off to them to chase this up.

We should know more by Wednesday.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mattybully
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Registered: ‎12-03-2018

Re: Ticket number 164004507

Thank you, 

 

I can confirm all the drain works on the street have now been completed by Southern Trent so i would hope so too.

 

 

Gandalf
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Re: Ticket number 164004507

Cheers for the confirmation Matt.

Unfortunately as the FTTP team at Openreach haven't received this information from their planning team yet they're unable to progress the order to an appointment until that team provides confirmation.

They're chasing this up and we should know more on Friday.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mattybully
Grafter
Posts: 33
Thanks: 2
Registered: ‎12-03-2018

Re: Ticket number 164004507

Hi,

Is there any further update on this yet? I believe my neighbors are having successful installs now?

Thanks
Matt