Ticket #179541055

[#1]

Hi

Have been a Plusnet customer for 15 years or so and fttp has just become available so I have raised ticket #179541055 in order to join the trial.

Not heard anything back yet so any help moving the ticket along would be much appreciated.

Thanks

[#2]

@pmg

I'm assuming "WBC FTTP" is shown in the LEFT hand column of the DSL Checker

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Keep an eye on your Support ticket under "View My Questions" on the PlusNet website (under Help & Support). You need to be logged in to view.

Few staff are trained in FTTP matters so it's just a case of waiting until one picks this up. You've got your ticket in before the end of trial cut off so n problem there.

Brian

[#3]

Yes it is.

OK, will do.

Thanks

[#4]

Hi there.

I can see your order has been placed this afternoon

We'll confirm more details shortly

[#5]

Yes, I have a confirmation email and an installation date so hopefully it will progress well and be a quick install.

Thanks for the update

[#6]

So my fttp install is Friday. Just wondered on the process. Once the OR guy has installed the ONT is the ADSL turned off or is there an overlap until everything is confirmed working ?

Thanks

[#7]

@pmg

The OR engineer should confirm that FTTP is working and you can connect before they leave.

While upload speeds change immediately (for some odd reason) your download speed won't increase until PlusNet "flick a switch" at their end once the OR engineer signs off on the work order as complete. When done, you re-boot the route and all should be well.

As ever, speeds should be checked on a wired connection,.

Brian

[#8]

Hi @pmg 

Essentially, once we get the nod from OR that the FTTP has completed we need to ensure the ADSL competent has been removed from the account. 

This is all part and parcel of the process and should happen without manual intervention - however if you are worried/want to make sure things go smoothly feel free to give us a shout once the engineer says all is well and we can ensure everything our side has been completed as well .

Thanks 

[#9]

Just an update.

FTTP won't be installed today as OpenReach want to run it from a pole when there is clear underground ducting to the BT manhole at the top of the driveway. So he has to go back and have it re-planned. Apparently shouldn't be long, said he should be back sometime next week.

[#10]

Hello @pmg,

Thanks for the update. The ticket is with our FTTP trials team who will keep you updated vie the ticket above. In the meantime please don't hesitate to get in touch if you need any further assistance.

[#11]

Hi

Any update on this, as to when Open Reach may return ?

Thanks

Paul

[#12]

Hi Paul.

Sorry about the delay in providing you with an update.

I've discussed this with Openreach and I've been advised that there was a routing issue which has been resolved now. As part of the process of resolving it they've had to cancel the order we've placed with a view that a new order should be OK this time.

Unfortunately coming in to place the order anew, the wholesale systems are throwing out an error which is stopping us from getting the order in place. I've raised an escalation with our suppliers and we'll update you when we know more. 

[#13]

Thanks for the update, hopefully it will be sorted soon.

[#14]

Any news on being able to place a new order with OR ?

Thanks

[#15]

Hi @pmg

I have checked through the notes on the escalation raised by @Gandalf and there has not been an update that gives us the go ahead to replace the order. The best advice I can give is to keep an eye out tomorrow or Monday as we are expecting a change in status at some point today.

I'm sorry that there is not a specific confirmation but we are monitoring for more information.

Hope this helps