Ticket #173176300

[#1]

Please could I have an update on progress at your supplier's end? Thanks.

[#2]

Hi @ardiff,

I'm really sorry about this.

Openreach have said the charges aren't accepted still despite confirmation we had over the phone that they were, so we've accepted them directly via the order ourselves.

Our FTTP team should have an update in 3-5 working days at the latest.

Please give us a shout if you require further assistance.

Thank you.

Moderator's note by Mike (Mav): Font size fixed.

[#3]

Thanks @OllieC. It's good to hear things may be progressing.

[#4]

Do you have an update from BTW or OR regarding external works required for my FTTP installation please? It's 2 months since I paid my contribution towards them, but there's no sign of anything happening and it's now 6 months since I was accepted onto the trial.

[#5]

Hi @ardiff

I sincerely apologise for the delay in providing you the FTTP service.

I have provided you an update on the progress of the order. You can access the ticket here. Our FTTP trials team will continue to monitor the progress of the order.

Feel free to get back in touch if we can be of further assistance.

Thank you.

[#6]

Thanks @Jubby. Your update is much appreciated.