cancel
Showing results for 
Search instead for 
Did you mean: 

The only customer affected ?

Spleon
Newbie
Posts: 2
Registered: ‎02-01-2024

The only customer affected ?

Hello and Happy New Year

Have had no internet since yesterday afternoon , I phoned them yesterday to report the issue and was told the fault should be fixed by 9pm .

8am still no internet , phoned again and was told there was a major fault that only affected myself ? and it should be fixed for 8pm.

9pm , 8pm , hmmm , sould be fixed about the same time it becomes impossible to contact anyone until tomorrow ?

I feel like some one is trying to  pull the wool over my eyes .

Since when does it take 2 days to fix a fault ? Ive checked the green box down the road , it hasnt been bombed .

 

3 REPLIES 3
RobPN
Seasoned Hero
Posts: 5,236
Thanks: 2,758
Fixes: 13
Registered: ‎17-05-2013

Re: The only customer affected ?


@Spleon wrote:

Hello and Happy New Year

 

 

Ive checked the green box down the road , it hasnt been bombed .

 


@Spleon 

Happy new year to you too.

You've posted in the Full Fibre board so if you are on Full Fibre the green cabinet down the road would have no effect on your service, bombed or not, as FF doesn't use the cabinet.  Not much use I know, but hopefully your service will be resumed soon.

Spleon
Newbie
Posts: 2
Registered: ‎02-01-2024

Re: The only customer affected ?

Every day is a school day Smiley I am on FF and I did not know that the green box was not involved . 

Thankyou for the knowledge and thankyou for the reply , not completely useless Smiley

bmc
Hero
Posts: 3,905
Thanks: 1,382
Fixes: 60
Registered: ‎28-02-2017

Re: The only customer affected ?

@Spleon 

For general information the fibre cable may not even go to your local Exchange. It is routed to one of about 1000 major Exchanges which have Internet Head Ends (the interconnect to the wider ecosystem).

 

Generally speaking it'll fair better in a power cut too if you have back up for the ONT and Router. A FTTC cabinet only lasts for about 30 minutes apparently.

 

What are the lights on the ONT showing?

 

Brian