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Sporadic Performance Issues

FIXED
dsbibby
Dabbler
Posts: 12
Thanks: 5
Registered: ‎28-07-2017

Sporadic Performance Issues

The last few days I've been experiencing intermittent performance issues. Every few page loads one will hang for several seconds (10-20) or indefinitely, then it will be fine again.

I've tried the usual router reboot, and wired connection (rather than wifi) but no difference.

@Gandalf - is there anything you can look at to see if there is an issue?

Many thanks!

David

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Sporadic Performance Issues

Fix

Hi David

Our tests aren't showing any issues with your FTTP service. Is your wired connection a laptop/computer connected directly into your router using an ethernet cable without any switches or powerline adapters in place?

Do you also have a different router you can try?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dsbibby
Dabbler
Posts: 12
Thanks: 5
Registered: ‎28-07-2017

Re: Sporadic Performance Issues

Hi @Gandalf ,

Thanks for looking in to this... whatever it was seems to have healed - it's not done it for a few days now.

Good to know the FTTP service is OK from your end though.

Many thanks,

David

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Sporadic Performance Issues

Hi David, no problem and I'm glad to see the issue seems to have resolved itself.

Feel free to let us know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet