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Speed issues since october

drunkenmonkey
Grafter
Posts: 1,661
Thanks: 2
Registered: ‎13-06-2007

Speed issues since october

Hi,

Just noticed that since 18th Oct my broadband speed had not reached above 20mb and my upload has remained around expected. (Should be 80/20)

I have a samknows box on my line so plenty of data to back the issue up.

Ticket raised: 164208874

Can someone take a look please?
4 REPLIES 4
drunkenmonkey
Grafter
Posts: 1,661
Thanks: 2
Registered: ‎13-06-2007

Re: Speed issues since october

Still no update on this one Sad @HarryP@Gandalf would appreciate if you could give this ticket a nudge please? Keen to get resolved asap. First issue in over 10 years that I've had with Plusnet. A bit disappointed by the lack of response thus far.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Speed issues since october

Sorry to hear you're having problems and for the lack of response.

I've just updated your ticket for you now.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
drunkenmonkey
Grafter
Posts: 1,661
Thanks: 2
Registered: ‎13-06-2007

Re: Speed issues since october

Thanks for getting back to me @Gandalf it’s appreciated! I know it’s harder to get FTTP faults rectified hence my post on here!

I’ve updated ticket with availability for engineer
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Speed issues since october

No problems. Yeah a lot of the time we just have to arrange an engineer visit.

I'll check our availability slots and update your ticket.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet