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Slower than BT

Trevorjr
Newbie
Posts: 2
Registered: ‎16-03-2022

Slower than BT

Just switched and after a week sync speed dropped from 30 to 25
Actual speed confirmed by Plusnet as 23.2
Minimum guarantee is 23
I smell a rat….
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 29,701
Thanks: 6,588
Fixes: 1,485
Registered: ‎11-01-2008

Re: Slower than BT


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

Customer / Moderator
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If it fixed it click 'This fixed my problem'
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 491
Fixes: 131
Registered: ‎07-12-2017

Re: Slower than BT

 Hiya @Trevorjr, thanks for getting in touch! Welcome to Plusnet Smiley

 

I'm really sorry that you've experienced a drop in your speeds and would like to help where I can with this for you.

 

I have tested your line and the current sync speed is at 24.2mb. Testing hasn't detected any faults in the network however, looking at the data it does show cross talk was detected for around 6 days up until the 12th so that would explain the drop in speed but it hasn't come back up again.

 

I would first advise to get connected to your test socket: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 and leave it connected that way for a few days.

 

I have also created a fault ticket on the account here: https://www.plus.net/wizard/?p=view_question&id=222893022 so our faults team can review back in a few days. Let us know how you get on!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Trevorjr
Newbie
Posts: 2
Registered: ‎16-03-2022

Re: Slower than BT

Thanks it is very strange as With BT it has been syncing at around 30+ for months