cancel
Showing results for 
Search instead for 
Did you mean: 

Slow evening speeds

FIXED
libbyf
Rising Star
Posts: 69
Thanks: 8
Fixes: 1
Registered: ‎18-11-2015

Slow evening speeds

I've raised a ticket for this (137213975) but thought I'd post here too, to make sure it get seen by the correct members of staff. Wink

My speeds are slowing every evening, and have been for most of the month. Stats from my Sam Knows logging attached.


12 REPLIES 12
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Slow evening speeds

I've made sure that ticket has been moved to the correct pool for you, to ensure it's seen by the appropriate team.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
libbyf
Rising Star
Posts: 69
Thanks: 8
Fixes: 1
Registered: ‎18-11-2015

Re: Slow evening speeds

I was asked to run the BT speedtest but the second part of it doesn't work. Is that because I'm on FTTP?

SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Slow evening speeds

You need Plusnet to give you the "Broadband circuit Service ID" as that is the only way I can get the further diags to run on FTTP. You just complete that 1 field (ignore the rest) .

Ex - Plusnet Customer (2009 - 2023) now with BT
libbyf
Rising Star
Posts: 69
Thanks: 8
Fixes: 1
Registered: ‎18-11-2015

Re: Slow evening speeds

Thanks. I'll ask for that on my ticket. Smiley
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Slow evening speeds

I've put that on the ticket for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
libbyf
Rising Star
Posts: 69
Thanks: 8
Fixes: 1
Registered: ‎18-11-2015

Re: Slow evening speeds

Ta! Won't be about this evening (fireworks and all) but I'll try the test again in the evening tomorrow.
libbyf
Rising Star
Posts: 69
Thanks: 8
Fixes: 1
Registered: ‎18-11-2015

Re: Slow evening speeds

Posted speed test results on Sunday evening. How long does it normally take for an update? Smiley

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Slow evening speeds

I'd hope you'd be getting a response at some point today.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
libbyf
Rising Star
Posts: 69
Thanks: 8
Fixes: 1
Registered: ‎18-11-2015

Re: Slow evening speeds

Just had a phonecall - I'm being moved to a less overloaded port in the exchange.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,928
Thanks: 1,537
Fixes: 480
Registered: ‎01-01-2012

Re: Slow evening speeds

Let us know if that doesn't sort it.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
libbyf
Rising Star
Posts: 69
Thanks: 8
Fixes: 1
Registered: ‎18-11-2015

Re: Slow evening speeds

Fix

All good now!since cabinet move.jpg

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Slow evening speeds

Glad to hear that seems to be sorted now. Thanks for letting us know Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet