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Slow download speed

FIXED
FuzzyB
Newbie
Posts: 3
Thanks: 1
Registered: ‎20-02-2023

Slow download speed

Hi there,

I cannot get anything faster than 18mps for downloading files, I don't understand why this is, does anyone have any ideas why this is the case?

 

This is the service I pay for

 

  • Product:  Full Fibre 145
  • Estimated Download Range:  145 - 160Mbps
  • Estimated Upload Range:  27 - 30Mbps
  • Minimum Guaranteed Speed:  80Mbps
  • Current Line Speed (Download):  160Mbps

 

 

4 REPLIES 4
FuzzyB
Newbie
Posts: 3
Thanks: 1
Registered: ‎20-02-2023

Re: Slow download speed

An update...

 

Called support, no issues on the fibre link

reset router and set up again

tested speedtest shows full speed

 

I should add that I get 18mps download speeds on wifi as well as CAT6 ethernet on the same pc.

 

downloaded a game from the Epic store 18mps, downloaded a game from Steam 18mps, downloaded from usenet 18mps

 

Could this be an issue with Openreach?  I reset their FTTP box before resetting the router but its made no difference.

 

I'm at a complete loss as to why this is happening.

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Slow download speed

Fix

It's down to how the speeds are being reported.

18MBps = 144Mbps.

Notice the capital 'B' and the lower case 'b' ?

 

FuzzyB
Newbie
Posts: 3
Thanks: 1
Registered: ‎20-02-2023

Re: Slow download speed

That makes sense when you convert the megabytes to megabits, having just read an article on that very subject. Thanks for the response.

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Slow download speed

You're welcome.