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Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

omgfttc
Grafter
Posts: 26
Registered: ‎20-12-2012

Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

Hi Guys 

 

Looking for any advice,  feels like between a rock and a hard place at the moment.

 

Up until couple weeks back I was FTTP 300,    was rock solid past 3-4 years 320 down wired/wifi

 

Upgraded 3 weeks ago to. FTTP 900,   since the upgrade    wifi speeds have dropped to 150-220, on various devices,

wired around 450,

 

since last week had 3 engineers,

1st, engineer,    

Resets router,  connect his laptop to router gets around 450Mbps,  then connects his mobile via wifi

gets 180Mbps,

Then goes on to say thats all wifi devices are capable of ,    I explain I was flat out no issues before updrade.

 

2nd engineer. (openreach). ( 5 days ago)

Resets router,   connects his laptop wired to router gets 470Mps   then his mobile gets 150Mps down,

spends an hour on phone to support ,  at the end says he has no idea  why ,  as profile show. 940Mbps getting to router.

Turns around and says he has no idea whats going on, will report to his manager,

 

At this point openreach close case    I get a new router ready for next visit,

 

3rd Engineer  (openreach)  (yesterday)

connect brand new router, no wireless devices connect accept when we want to test speed.

 

Comes in and says not sure much can do,  go through motions reset router connects to it

gets around 480 down wired wifi on both his mobile around 180-200,  

He says all his tests show 940 coming into ONT after that if you have issue contact provider,

I say look cant you even swap out the ONT  ,    he checks mine bigger white box that was put in

during house build,  his ones a little square. ,   wires it up to existing cables ,   

test speeds agained wired 550Mbps down. but wifi has dropped down to 50Mbps   so he changes

it back,  and just turns around and says its a head scratcher, and nothing he can do.

 

Ive attached 2 images what they see,  and a speedtest over wifi I see os of today,

 

 

 

 

38 REPLIES 38
omgfttc
Grafter
Posts: 26
Registered: ‎20-12-2012

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

MisterW
Superuser
Superuser
Posts: 14,677
Thanks: 5,479
Fixes: 392
Registered: ‎30-07-2007

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

@omgfttc  can you try a wired speedtest using the Ookla CLI tester https://www.speedtest.net/apps/cli ?

Ive seen issues with browser based speed tests , although its mainly upload that seems to be affected.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

omgfttc
Grafter
Posts: 26
Registered: ‎20-12-2012

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

Yeah sure,     the wifi test was on chrome macbook pro, thats supports 1300Mbps wifi,, (also same if not less on Iphone 13 pro)

 

This wired test image attached is on a windows PC. see attached image

omgfttc
Grafter
Posts: 26
Registered: ‎20-12-2012

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

opps   thought it was lower,  just disabled wifi and tested again as normally over 400+

 

heere is the it wired with wifi disabled

 

https://www.speedtest.net/result/14648047546

omgfttc
Grafter
Posts: 26
Registered: ‎20-12-2012

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

also thats basically the speed all 3 engineers got wired with there laptops too,

MisterW
Superuser
Superuser
Posts: 14,677
Thanks: 5,479
Fixes: 392
Registered: ‎30-07-2007

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

All of those are browser based tests. Try downloading the cli version from the link I posted, that will eliminate any browser buffering etc

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

omgfttc
Grafter
Posts: 26
Registered: ‎20-12-2012

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

omgfttc
Grafter
Posts: 26
Registered: ‎20-12-2012

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

and wired using https://www.speedtest.net/apps/cli ?   lower too 110down 100up

MisterW
Superuser
Superuser
Posts: 14,677
Thanks: 5,479
Fixes: 392
Registered: ‎30-07-2007

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

Your ping and latency values are awful! I wonder if youre on a hot vp ?

Compare with mine https://www.speedtest.net/result/c/18ea2146-9ee4-413d-b6f8-20bc928a780f

That's wireless ( although sat 10ft from router ) on a 900/115 connection, wired gives pretty close to 900 down.

Have you got any other wired device to test from ? just to eliminate the device as being the limiting factor

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

omgfttc
Grafter
Posts: 26
Registered: ‎20-12-2012

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

To be honest Im not sure,

 

but there isnt any stability on the wifi side,  its up and down like a yoyo,   ping can be good 7 speeds around 220Mbps,

then test couple hours later ping can jump up and speeds drop more down to like 150Mbps etc

 

https://www.speedtest.net/result/14648183933

 

the thing thats throwing me off the only change was the profile from 300 to 900,   

 

ordered Rj45 connector for macbook will soon have 2 devices to test wired,

MisterW
Superuser
Superuser
Posts: 14,677
Thanks: 5,479
Fixes: 392
Registered: ‎30-07-2007

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

TBH the only definitive test is wired!. There are way too many external influences that can affect wireless tests.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

omgfttc
Grafter
Posts: 26
Registered: ‎20-12-2012

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

totally understand,   wifi can vary,   and its all over the place,

 

just got connector. for macbook pro,    get stable tests just over 500Mbps.  but no where near 900

 

https://www.speedtest.net/result/c/18ea2146-9ee4-413d-b6f8-20bc928a780f

MisterW
Superuser
Superuser
Posts: 14,677
Thanks: 5,479
Fixes: 392
Registered: ‎30-07-2007

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

In that case , all I can suggest is raise a fault again. Speed should be much closer to 900.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

omgfttc
Grafter
Posts: 26
Registered: ‎20-12-2012

Re: Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

Yeah trying,  raised as a fault again,    said they will ask a specialist person from openreach to come out,

 

Btw this is BT 900 product,

 

the only annoying thing is openreach have been rejecting bookings,  had engineer booked thursday,

no show support rebooked,  fro friday,  again openreach rejected bith,  got a manager on friday. to

get an engineer out saturday he did show but wasnt very computer literate.   he ends up phoning

technical support on speaker,   Openreach guy and tech guy both just saying to each other very strange

it should be working,    with no idea how to isolate or fix,

 

Satuday night Technical manager who got openreach to come out saturday calls and says, Ive asked

everyone in the office no one has ever seen this before and have no idea how to fix,  the only thing

we can offer is for you to downgrade,  or we can goto deadlock. and take it to the ombudsman,

 

Last night signed up for plusnet 900,  hoping by moving it might kick it into touch,   paid £41.99 and setup

DD, and get an email today saying they cant complete order hehe,

 

Call bt back today report as fault again, they said will book for openreach for a third time, but will

make a request for a specialist openreach person who can problem solve,   my guess is openreach 

may reject booking for a 3rd time Smiley