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Slow FTTP speeds

xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: ‎05-09-2017

Slow FTTP speeds

Started to experience very slow FTTP speeds

 

1/2mbit down 

5mbit up.

 

 

Is this is a network issue?

7 REPLIES 7
xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: ‎05-09-2017

Re: Slow FTTP speeds

Download speeds as of last night with everything disconnected but the machine testing wired directly to router.

Problem persists this morning!
xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: ‎05-09-2017

Re: Slow FTTP speeds

6619787026

xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: ‎05-09-2017

Re: Slow FTTP speeds

BTWS Test

 

Download Speed (Mbps) : 1.84

Upload Speed (Mbps): 18.09

Ping : 23.25

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,899
Thanks: 5,008
Fixes: 316
Registered: ‎04-04-2007

Re: Slow FTTP speeds

Your line profile was set incorrectly at our side. Should be OK now.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: ‎05-09-2017

Re: Slow FTTP speeds

Further Information,

 

Have performed a visual inspection of fibre cable to the splice point with no visual sign of damage. Checked all internal connections and swapped out to new Cat 5e cables between NTE & Router. Reset NTE and router.

Implemented backup to EE4G connectivity via Router and performed speedtest again to check for rogue downloads/updates and also rule out any issues with configuration with router network. Speedtests performed over LTE came back with a consistent 60mbps which is to be expected from LTE backup. 

 

Call placed to Customer Service revealed little the way they could check in terms of tooling for diagnostics.

Awaiting call back 

xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: ‎05-09-2017

Re: Slow FTTP speeds

Spoke to a customer service adviser called Joe, who was most helpful and spotted this issue. Can confirm after a NTE reset that the line is synced at the correct rates.

 

Joe has advised me that this profile was incorrectly set on the 5th as a part of other account changes made during that time.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Slow FTTP speeds

Happy to hear this is resolved.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet