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Safeguarding not working

PGoodchild66
Newbie
Posts: 3
Registered: ‎23-08-2023

Safeguarding not working

Hi I've just joined and turn on the safeguarding feature and despite saying it is turned on is not working. Its not blocking sites it should be and after turning it on and off its still not working. I read it had been an issue in the past, can this be looked at and fixed ASAP please.

 

Thanks

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 15,317
Thanks: 5,875
Fixes: 421
Registered: ‎30-07-2007

Re: Safeguarding not working

@PGoodchild66 have you restarted the router since you turned Safeguard on ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

PGoodchild66
Newbie
Posts: 3
Registered: ‎23-08-2023

Re: Safeguarding not working

I have but still not working

MisterW
Superuser
Superuser
Posts: 15,317
Thanks: 5,875
Fixes: 421
Registered: ‎30-07-2007

Re: Safeguarding not working

I've never used it myself but I understand it can take a couple of hours to start working. If its not working by  tomorrow,  I suggest calling customer services

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

PGoodchild66
Newbie
Posts: 3
Registered: ‎23-08-2023

Re: Safeguarding not working

thank you will do